Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Leonardo Nieves

Davenport

Summary

Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Olympus Real Estate Inc.
01.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.

Operations Manager

Navigator Academy Inc
06.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Residential Property Manager

Moon & Sun LLC
02.2011 - 03.2023
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Customer Service Representative & Bartender

Orange Lake Resort
01.2011 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Restaurant Supervisor & Banquet Coordinator

Sheraton Maitland
06.2007 - 01.2011
  • Answered general marketing department inquiries by email, phone, and mail.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Education

Climer Real Estate School
Orlando, FL

Surgical Technician

Tomas C Ongay
Bayamon, PR
06-2007

High School Diploma -

Greater Lowell Technical High School
Lowell, MA
05-1998

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Contract preparation

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
  • Resolved product issue through consumer testing.

Certification

Real Estate Sales Associate

CPO

IST



Languages

Spanish
Native or Bilingual

Timeline

Real Estate Agent

Olympus Real Estate Inc.
01.2021 - Current

Operations Manager

Navigator Academy Inc
06.2020 - Current

Residential Property Manager

Moon & Sun LLC
02.2011 - 03.2023

Customer Service Representative & Bartender

Orange Lake Resort
01.2011 - 04.2021

Restaurant Supervisor & Banquet Coordinator

Sheraton Maitland
06.2007 - 01.2011

Climer Real Estate School

Surgical Technician

Tomas C Ongay

High School Diploma -

Greater Lowell Technical High School

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