Leonardo Noriega

Objectives in the Workplace:

• Assisted customers in setting up new devices and transferring data from old to new devices.
• Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
• Described merchandise and explained use, operation and care.
• Greeted customers to determine wants or needs.
• Computed purchases and received and processed cash or credit payment.
• Advised customers on which model best suits their needs based on budget constraints and desired features.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained records related to sales for store management.
• Provided customer service and technical support for mobile devices, tablets, and other wireless products.
• Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
• Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
• Diagnosed software issues on mobile devices using troubleshooting techniques.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Ticketed, arranged and displayed merchandise to promote sales.
• Cleaned shelves, counters and tables to maintain organized store.
• Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
• Organized store by returning merchandise to proper areas and restocked displays.
• Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
• Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
• Recommended additional accessories or services that would complement the customer's device experience.
• Tracked sales trends within the industry to stay informed about the newest technologies and products available.
• Recommended, selected and located merchandise based on customer desires.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Answered store and merchandise questions and led customers to wanted items.
• Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
• Resolved customer complaints regarding their mobile device experience in a timely manner.
• Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
• Achieved cost-savings by developing functional solutions to problems.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked with cross-functional teams to achieve goals.
• Recognized by management for providing exceptional customer service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained schedule of class assignments to meet deadlines.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Planned and completed group projects, working smoothly with others.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Understood and followed oral and written directions.

Goals in the Workplace :

• Made the store in a Top 500 Ranking nationally and top 20 NYC Area in 3 Months before that it was in the Top 5000 Ranking nationally and top 250 NYC Area
• Always in Time and is not notified the Superiors with 24-72 hours of advance
• Flexibility in Different stores always focusing in the score of the store to help the metrics of the companies
• Keep a Score o 93 in Survey of the stores and Always in communication with Manager.
• Helped to the solution of Problems with customer to bring good reputation to the store

Objectives in the Job Area:

• Responded to inquiries and room requests made online, by phone and via email.
• Investigated and analyzed client complaints to identify and resolve issues.
• Input customer data into reservation systems and updated to reflect room changes.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Collated, bound and stored computer-generated reports.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Completed basic bookkeeping and document filing.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Understood and followed oral and written directions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Leveraged Computer skills to input and compile data gathered from various sources.
• Answered 15 calls per shift to assist with customer questions and concerns.
• Completed day-to-day duties accurately and efficiently.
• Planned and completed group projects, working smoothly with others.

Goals made in the Workplace:

• Put Items in the store in a Digital Inventory with Codes to help others employees to find the items and prices matched.
• Punctuality in every aspect of the workplace including in days where my help was needed.
• Manteining the Workplace Clean and Organized including the storage area whre the repair parts where organized for models type and functionality.
• Customer experience was 85% 9/10 and the 15% was between 1/10 or 6/10 for personal motives of the clients and expectations.