Leonardo Nunez
Fort Lauderdale,FL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
1
1
year of professional experience
Work History
Home Health Aide
Allegro Assisted Living
Port St Lucie, FL
01.2023 - 04.2024
- Assisted residents with activities of daily living, including:
- Helping residents get dressed.
- Helping residents get to and from the bathroom without falling.
- Escorting residents to dining hall.
- Responded promptly to calls for help from the elderly or disabled clients.
- Supported independence of clients by helping them identify solutions to problems without taking over decision-making responsibilities.
- Provided companionship through conversation and other recreational activities.
- Maintained a clean and safe environment for the residents.
- Assisted with meal preparation according to dietary guidelines set forth by health professionals or family members.
- Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
- Ensured that all safety protocols were followed at all times within the facility.
Leasing Agent Assistant
Leasing Agent, Pine Creek Development
Fort LauderdaleLeasing Agent, FL
7/1/2021 - 9/5/2023
- Created a database of prospective tenants through cold calling and email campaigns.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Ensured that all leases were signed properly according to company policies and procedures.
- Maintained accurate records of all rental agreements and lease renewals.
Customer Service Representative
Macy's
Manhattan, NY
2/1/2017 - 2/5/2021
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Hermina Perez Liceo Secundario
Santiago, Dominican Republic05-2008
Skills
- Compassion and Empathy
- Toileting assistance
- Feeding Assistance
- Compassionate communication
- Maintaining confidentiality
- Patient-focused care
- Mobility Assistance
Affiliations
- Detail oriented
- Proficient in Microsoft Office
- Able to ork under pressure
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Home Health Aide
Allegro Assisted Living
01.2023 - 04.2024
Leasing Agent Assistant
Leasing Agent, Pine Creek Development
7/1/2021 - 9/5/2023
Customer Service Representative
Macy's
2/1/2017 - 2/5/2021
High School Diploma -
Hermina Perez Liceo Secundario
Similar Profiles
Eva Rose PullinEva Rose Pullin
Server at Allegro Assisted LivingServer at Allegro Assisted Living
Latesha CrearyLatesha Creary
Lifestyles Director at Sagora Assisted LivingLifestyles Director at Sagora Assisted Living
Marie BaergaMarie Baerga
Cook's Assistant at Allegro Senior LivingCook's Assistant at Allegro Senior Living