Kelly Uban
FL
Summary
Dynamic and results-driven professional with a proven track record in sales, event planning, customer service, and digital marketing. Expert in crafting and executing data-driven sales strategies that have consistently boosted revenue by up to 35% while enhancing brand visibility. Adept at developing creative event concepts, managing vendor relations, and executing successful promotional campaigns that have increased engagement by 25%. Skilled in resolving customer concerns and delivering tailored travel and concierge services, leading to a 95% first-contact resolution rate and high client satisfaction. A bilingual communicator (English and Portuguese) with a talent for delivering high-impact presentations and providing exceptional customer experiences, driving conversion growth and fostering long-term client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Digital Content Creator
Self-Employed
01.2018 - Current
- Increased social media engagement by xx% for multiple clients, managing profiles on Instagram, Facebook, LinkedIn, and Twitter to build brand presence and foster audience interaction.
- Led content creation campaigns that resulted in a xx% boost in client leads, producing high-impact video and photo assets for both digital and print marketing channels.
- Developed and executed branding strategies tailored to each client, improving audience reach and retention by an average of xx% across platforms.
- Drove online visibility by xx% through implementing advanced SEO techniques and keyword optimization, leading to increased organic traffic and improved search rankings.
- Worked with notable clients such as Life Projects, Bruna Damasceno Arquitetura, Belisimo Vallvé, and Juliana, delivering customized solutions to enhance their market positioning.
Bi-Lingual Portuguese Inbound Reservations - Sales
Travel & Leisure
03.2024 - 10.2024
- Facilitated over 500 vacation bookings, assisting English and Portuguese-speaking clients in planning personalized dream vacations and securing reservations, leading to a 15% increase in repeat business.
- Provided multilingual translation services across departments, improving communication and ensuring seamless guest experiences for international clients.
- Delivered tailored travel recommendations based on guest preferences, resulting in a 20% increase in customer satisfaction scores.
- Completed extensive training on resort amenities, local attractions, and vacation planning, helping to boost guest satisfaction by 25% through expert advice and personalized service.
- Efficiently handled high call volumes, contributing to a 30% improvement in customer retention by maintaining exceptional service standards under pressure.
Customer Service - Travel
Sabre
05.2022 - 06.2023
- Resolved 95% of customer concerns on first contact, handling high call volumes while facilitating hotel bookings and concierge services, contributing to a 20% increase in customer satisfaction.
- Assisted guests in crafting personalized travel experiences, providing tailored trip planning support that resulted in a 15% boost in client retention and positive reviews.
- Efficiently managed bookings and travel arrangements, maintaining a consistent 4.8-star guest rating for services provided.
Marketing Promotions and Event Coordinator
Brazil Florida Business Council, Inc
02.2015 - 07.2017
- Developed and executed over 50 creative event concepts, overseeing all aspects of planning, logistics, and on-site coordination, resulting in a 30% increase in client satisfaction and event success rates.
- Increased customer engagement by 25% through strategic social media marketing, leveraging platforms like Instagram and Facebook to promote events and drive attendance.
- Negotiated vendor contracts, securing cost-effective deals that reduced event expenses by 15%, while maintaining high-quality services and partnerships.
- Led event promotions, boosting event visibility and attendance by 40% through targeted marketing campaigns and collaboration with influencers and sponsors.
Sales Agent Representative
Kroton Educacional
03.2008 - 09.2012
- Boosted sales by 35% through the creation and execution of data-driven sales strategies, leveraging customer insights to strengthen brand presence and enhance market positioning.
- Led over 20 high-impact presentations and seminars, effectively showcasing product advantages to prospective clients, resulting in a 25% increase in conversions and new business acquisitions.
- Collaborated with cross-functional teams to develop tailored sales approaches, contributing to a 15% improvement in customer retention.
Education
Bachelor’s Degree - Journalism and Social Communication, Marketing
Instituto Newton Paiva
12.2007
Skills
- Digital content creation and strategy
- Social media management
- Sales and reservations management
- Branding and video/photo production
- Event planning and coordination
- Customer service and relationship building
- SEO and keyword optimization
Certification
SEO Keyword Strategy, Lynda.com, 10/01/18
Timeline
Bi-Lingual Portuguese Inbound Reservations - Sales
Travel & Leisure
03.2024 - 10.2024
Customer Service - Travel
Sabre
05.2022 - 06.2023
Digital Content Creator
Self-Employed
01.2018 - Current
Marketing Promotions and Event Coordinator
Brazil Florida Business Council, Inc
02.2015 - 07.2017
Sales Agent Representative
Kroton Educacional
03.2008 - 09.2012
Bachelor’s Degree - Journalism and Social Communication, Marketing
Instituto Newton Paiva
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