Leonardo Ortega
Antioch,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Airlines
San Francisco, CA
03.2023 - Current
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Advised passengers of any changes or delays in their scheduled flights.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
Customer Service Representative
Hallmark Aviation
San Francisco, CA
02.2022 - 02.2023
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
Cashier
Ross Dress for Less
Brentwood, CA
02.2020 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Buffalo Wild Wings
Brentwood, CA
09.2021 - 11.2021
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Organized order taking station to ensure efficient workflow.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
Education
High School Diploma -
Dozier Libby Medical High School
Antioch, CA06-2018
Skills
- Product Knowledge
- Customer Relations
- Positive and Professional
- Retail Sales Customer Service
- De-Escalation Techniques
- High-Energy Attitude
- Cultural Awareness
- Social Perceptiveness
- Time Management Abilities
- Attention to Detail
Affiliations
- loves to read and write
- gardening
- stargazing
Languages
Spanish
Professional
Timeline
Customer Service Representative
United Airlines
03.2023 - Current
Customer Service Representative
Hallmark Aviation
02.2022 - 02.2023
Cashier
Buffalo Wild Wings
09.2021 - 11.2021
Cashier
Ross Dress for Less
02.2020 - 01.2022
High School Diploma -
Dozier Libby Medical High School