Leonardo Plaia
Saint Johns,Florida
Summary
Dynamic and adaptable leader with a proven track record at Publix, enhancing customer satisfaction and store organization through effective communication and meticulous stock management. Skilled in conflict resolution and team motivation, I excel in fostering productive environments and achieving high-quality standards.
Overview
8
8
years of professional experience
Work History
Maintenance Crew Member
St Johns Golf & Country Club
08.2023 - 09.2024
- Maintained and reshaped sand bunkers throughout the course, ensuring optimal conditions for players and adhering to course standards.
- Mowed and maintained lake banks, ensuring a clean and visually appealing landscape around water features.
- Provided assistance to team members with a positive, approachable attitude, fostering a collaborative work environment.
- Demonstrated leadership by coordinating with team members to ensure efficient completion of daily maintenance tasks and maintaining high-quality standards on the course.
Grocery Stocker
Publix
11.2019 - 10.2023
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Busser
Holbrook Diner
05.2016 - 08.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Education
Bachelors in Business Management - Business
University of North Florida
Jacksonville, FL05-2025
Skills
- Effective Communication – Skilled in clearly conveying information and instructions, fostering open dialogue to ensure team alignment and understanding
- Conflict Resolution – Proficient in addressing and resolving issues constructively, promoting a respectful and productive work environment
- Team Motivation – Able to inspire and motivate team members, boosting morale and encouraging a sense of camaraderie and teamwork
- Adaptable Leadership – Capable of adjusting leadership style to suit different team dynamics and individual personalities, fostering an inclusive and supportive atmosphere
Languages
Spanish
Elementary
Timeline
Maintenance Crew Member
St Johns Golf & Country Club
08.2023 - 09.2024
Grocery Stocker
Publix
11.2019 - 10.2023
Busser
Holbrook Diner
05.2016 - 08.2018
Bachelors in Business Management - Business
University of North Florida
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