Summary
Overview
Work History
Education
Skills
Timeline
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Leonardo Pupo Serrano

Houston,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.

Knowledgeable [Desired Position] with solid background in retail sales and customer service. Demonstrated ability to drive sales and enhance customer satisfaction through attentive service. Proven skills in product knowledge and effective communication used to build strong customer relationships.

Retail professional prepared for impactful contribution through blend of retail experience and customer service expertise. Known for consistently meeting sales targets and enhancing customer experiences. Values team collaboration and flexibility, making reliable contributions through strong interpersonal skills and adaptability.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Retail Sales Worker

Khols
08.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted with inventory management, ensuring accurate product counts and timely restocking.
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
  • Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
  • Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.

Gerencia De Centro Comercial

UBC. Stgo De Cuba
01.2020 - 11.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Maneger De Abastecimiento

Comercio Santiago.
01.2019 - 12.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Especialista En Gestión De Recursos Humanos

UAC. Stgo De Cuba
11.2009 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.j
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.i
  • Worked flexible hours across night, weekend and holiday shifts.

General Manager De Economía

UBPC Nro 1 Mella Stgo
07.2008 - 10.2009
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

BBA - Economía

ISP Blas Roca
Granma, Cuba
07-2000

Master of Science - Economía Y Contabilidad

IPA Pablo Cartas
Santiago, Cuba
07-1994

Skills

  • Project Planning
  • Networking
  • Organization
  • Social Perceptiveness
  • Attention to Detail
  • Interpersonal Communication
  • Organization and Time Management
  • Team building
  • Quality Assurance
  • Computer Skills
  • Verbal Communication
  • Promotional knowledge
  • Store maintenance
  • Sales Techniques Mastery
  • Loss prevention awareness
  • Interpersonal Relations
  • Teamwork
  • Teamwork and Collaboration
  • Customer Assistance
  • Flexible Schedule
  • Stock replenishment
  • Product Knowledge
  • Product Merchandising

Timeline

Retail Sales Worker

Khols
08.2024 - Current

Gerencia De Centro Comercial

UBC. Stgo De Cuba
01.2020 - 11.2023

Maneger De Abastecimiento

Comercio Santiago.
01.2019 - 12.2019

Especialista En Gestión De Recursos Humanos

UAC. Stgo De Cuba
11.2009 - 12.2018

General Manager De Economía

UBPC Nro 1 Mella Stgo
07.2008 - 10.2009

BBA - Economía

ISP Blas Roca

Master of Science - Economía Y Contabilidad

IPA Pablo Cartas

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Leonardo Pupo Serrano