Leonardo Reyna
Dallas,Texas
Summary
Experienced product design professional with a background in user experience design, technical documentation, and software release coordination within the mortgage technology industry. Skilled in translating business requirements into functional specifications, optimizing user interfaces through usability testing and A/B analysis, and supporting seamless third-party integrations. Known for cross-functional collaboration, problem solving, and ensuring high-quality product delivery through hands-on QA and data mapping.
Overview
14
14
years of professional experience
Work History
Product Design Manager
CALYX SOFTWARE
Dallas, Texas
04.2013 - Current
- Collaborated with design and cross-functional teams to define product enhancements, new features, and UX improvements.
- Created user stories, use cases, and functional specifications to guide development and ensure alignment with business needs.
- Conducted usability testing, A/B testing, and customer feedback analysis to refine UI and improve product engagement.
- Designed and modified user interfaces to meet customer requirements, production constraints, and evolving design trends.
- Provided quality assurance support through manual, unit, and regression testing to ensure product stability and compliance.
- Managed software release cycles, including scheduling, deployment coordination, bug tracking, and issue resolution.
- Worked closely with third-party vendors to support integration efforts and ensure tools aligned with product goals.
- Delivered technical support, maintained internal dashboards, and contributed to reports, documentation, and training materials.
Call Center Representative
TELVISTA
Dallas, Texas
09.2011 - 07.2012
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Processed orders, forms, applications, and requests accurately and efficiently.
Education
Associate of Science - Information Technology
Remington College
Dallas, TX02-2012
Skills
- User Experience (UX) & Interface Design
- Technical Documentation & Requirements Gathering
- Release & Product Lifecycle Management
- Software Testing & Quality Assurance
- Vendor & Integration Support
- Data Mapping & Analysis
- Problem Solving
- Technical Support
- Verbal and written communication
Timeline
Product Design Manager
CALYX SOFTWARE
04.2013 - Current
Call Center Representative
TELVISTA
09.2011 - 07.2012
Associate of Science - Information Technology
Remington College