Leonardo Rodriguez
Lowell,AR
Summary
Dynamic customer service professional with a proven track record at Black Hills Energy, excelling in bilingual communication and sales. Recognized as the top salesperson for a decade, I effectively trained teams and enhanced customer satisfaction through strategic operations management. Skilled in data entry and fostering team morale, I drive results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Black Hills Energy
08.2014 - 11.2025
I was responsible for taking calls all day from customers in eight different states in both English and Spanish. I would start service and end service. Sales were involved with the job, and for the last ten years, I have been the top salesperson for the company. I did a little bit of sales training as well. I was in the top 10 in performance as well for the company. I never take off work, always puntual.
General Manager
Sonics Drive In
06.2006 - 06.2014
- Directed daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to foster high team morale.
- Implemented cost-control measures, optimizing inventory management for increased profitability.
- Developed marketing strategies that enhanced brand visibility and customer engagement.
Education
High School Diploma -
Rogers High School
RogersSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Speak both English and Spanish
- Sales
Accomplishments
In the 10 years I worked for Black HIlls Energy I was recognized multiple times as the top salesperson for company
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Representative
Black Hills Energy
08.2014 - 11.2025
General Manager
Sonics Drive In
06.2006 - 06.2014
High School Diploma -
Rogers High School