Leonardo Rojas
Pembroke Pines,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Committed and hardworking server with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Restaurant Busser
Sirocco Mediterranean Cuisine
04.2023 - 09.2023
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted wait staff with timely food delivery and guest requests.
Take-Out Server
Flanigan's Seafood Bar And Grill
05.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Phone Operator And Pizza Maker
Papa John's Pizza
01.2021 - 04.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of [Number] calls per day and directed to appropriate departments and personnel.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
High School Diploma -
Broward College
Fort Lauderdale, FL06.2023
Skills
- Restaurant Operation
- Customer Order Management
- Food Sanitation
- Wait Staff Support
- Guest Service Management
- Pre-Bussing Operations
- Order Accuracy
- Dining Customer Service
- Server Training
- Quality Control
- To-Go Order Preparation
- Money Handling
- Supply Restocking
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Busser
Sirocco Mediterranean Cuisine
04.2023 - 09.2023
Take-Out Server
Flanigan's Seafood Bar And Grill
05.2022 - 11.2022
Phone Operator And Pizza Maker
Papa John's Pizza
01.2021 - 04.2021
High School Diploma -
Broward College
Similar Profiles
Farah Al AliFarah Al Ali
Team Leader at Sirocco Mediterranean CuisineTeam Leader at Sirocco Mediterranean Cuisine
Nineveh SakoNineveh Sako
Waitress at Zad Mediterranean CuisineWaitress at Zad Mediterranean Cuisine
Emily VassalloEmily Vassallo
Waitress/Shift Supervisor at Cedar Tree Mediterranean CuisineWaitress/Shift Supervisor at Cedar Tree Mediterranean Cuisine