Leonardo Tolon
Miramar,FL
Overview
16
16
years of professional experience
Work History
Cell Phone Tower Technician
WSS
Coral Springs, FL
01.2023 - 02.2024
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Calibrated, aligned and modified circuitry and components to enhance device performance forr tower needs.
- Ensured optimal signal strength with precise antenna alignment and configuration adjustments.
- Expedited repair timeframes by troubleshooting signal interference issues and promptly addressing the root causes.
- Streamlined workflow processes by coordinating closely with team members during installation and maintenance projects.
- Contributed to project completion ahead of schedule by managing time effectively while juggling multiple tasks simultaneously.
- Increased safety by performing routine maintenance tasks on climb assist systems, fall protection equipment, and other essential gear.
- Enhanced tower stability by conducting structural analysis and implementing necessary reinforcements.
- Replaced light bulbs and coaxial cables.
- Changed out batteries for tower sites.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Built and installed sites per customer specs and maintained safe work environment daily
- Improved network coverage by installing and maintaining cell phone towers in various locations.
- Drove truck and trailer to and from job sites, up to 20 hour drives.
Cell Phone Technician
Bettacom
Coral Springs, FL
01.2008 - 12.2022
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
- Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
- Worked closely with network administrators and server engineers to deliver quality service.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Responded to service requests during and after business hours.
- Erased user data, debugged application issues and refurbished devices for resale.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Established strong relationships with vendors for quicker access to specialized tools or unique replacement parts.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Installed and configured new devices and system components.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Coordinated installation of new users and relocations of existing users.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
Education
No Degree - TECHNICIAN
TECHNICAL INDUSTRIAL SCHOOL
CUBA06.1987
Skills
- Measurement taking
- Motor installation and wiring
- Equipment Maintenance
- Troubleshooting and repair
- Technical Troubleshooting
- Network configuration
- Fall protection knowledge
- Grounding Systems
- Weatherproofing Techniques
- Equipment Inspection
- Painting
- Electrical Systems Testing
- Equipment Installation
- Path alignment
- Climbing proficiency
- First Aid Training
- Battery Backup Systems
- System optimization
- Site Inspection
- Antenna Installation
- Electrical Safety
- Telecommunications
- Equipment Repair
- OSHA Compliance
- Grounding
- Crane Operation
- Fiber Optic Handling
- Component Installation
- Safety Procedures
- Equipment Calibration
- Remote radio head installation
- Sweep testing
- RF testing expertise
- Mechanical engineering knowledge
- Heavy equipment
- Project Documentation
- Repairs and troubleshooting
- Drive Test Analysis
- Emergency planning
- Problem-Solving
- Customer Service
- Multitasking
- Organization and Time Management
- Active Listening
- Self-Directed
- Connector installation
- System Maintenance
- Wiring installation
- Power meter usage
- Repairs and maintenance
- Rappelling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cell Phone Tower Technician
WSS
01.2023 - 02.2024
Cell Phone Technician
Bettacom
01.2008 - 12.2022
No Degree - TECHNICIAN
TECHNICAL INDUSTRIAL SCHOOL