Leonardo Torres
Okeechobee
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Department Supervisor
The Home Depot
05.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Building vendor relationships
Receiving Supervisor
The Home Depot
09.2020 - 02.2022
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Reduced inventory discrepancies by conducting regular counts and addressing root causes of variances.
- Troubleshot issues related to receiving hardware/software systems, liaising with IT personnel to resolve problems in a timely manner.
- Developed and implemented strategies to improve team productivity and efficiency.
- Operated equipment such as forklifts and balers to move inbound and outgoing shipments
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL05-2017
Skills
- Customer service
- Workplace safety
- Operations
- Problem resolution
- Training and Development
- Problem-solving
- Motivational leadership
- Work planning and organization
- Leadership skills
- Inventory management
- Performance improvement
- Time management
Accomplishments
- Recognized by the Community of Okeechobee as having the best garden center in 2022
- Recognized by the regional vice president for South Florida for helping the associates and communities impacted by Hurricane Ian
Languages
English
Spanish
Timeline
Department Supervisor
The Home Depot
05.2022 - Current
Receiving Supervisor
The Home Depot
09.2020 - 02.2022
High School Diploma -
Okeechobee High School
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