Roshane Hhunter
Hackensack,NJ
Summary
Experienced and accomplished retail manager with over ten years of experience looking to gain experience and knowledge in another field. Finished 2 years of Bergen community college Skills & Abilities management Work as a manager/team lead at target where I was responsible for a team that was given various goals every day. To achieve these goals, I would give certain team members particular roles and enabling them to reach their full potential where we were able to achieve that target goal successfully. SALES Running electronics section in Target it was my job to push sales and maintaining the target brand across all boards, pushing red cards. Making each and every guest the happiest they could be while there and leaving. COMMUNICATION Apart of my job is to communicated to my team what I need and want them to do; Commutating with the guests and helping them with all their needs is what I live by. LEADERSHIP Being a team lead for years, I've learned to lead by example and vocally in my everyday work center. Responsible Executive Team Leader with eye for detail and more than 8 years of experience. Effective individual with proven history of solutions-oriented problem-solving and best-in-class final products. Knowledgeable Executive Team Leader known for exceptional Patience and understanding as well as a willingness to adapt. Pursuing a new position where an understanding of the retail will be widely appreciated. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
15
15
years of professional experience
Work History
Executive Team Leader
Target
05.2022 - 12.2022
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Established and modeled company's service expectations by utilizing my HR peers
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed and organized internal communication to hold staff accountable to priorities.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Drive total store sales, understand my role in sales growth and how your departments and team contribute to and impact total store profitability
- Created a guest-obsessed culture and lead my team to prioritize the guest experience and deliver on store sales goals
- Created schedules and adjust as needed to align to guest traffic and business needs
- Manage my team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
- Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
- Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and Electronics
- Manage and develop a sales force using selling training techniques
- Lead A&A, Beauty/Ulta and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
- Lead my team to deliver inspiring visual moments in A&A, Home, Baby and other seasonally relevant areas
- Ensure fitting rooms are used as an extension of the sales floor and are welcoming
- Plan, lead and follow-up on organizational and operational change
- Anticipate and identify changes in unique store trends
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Develop and coach my team and Team Leaders to elevate their skills and expertise
- Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
- Establish a culture of accountability through clear expectations and performance management
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
- Address store needs (emergency, regulatory visits, etc.)
Closing Team Lead
Target
03.2020 - 05.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Leads the closing team to ensure departments are zoned
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Keep store in-stock
- Keep store signed labeled and ready for the next business day while exceeding guest service expectations.
Unloader Associate
Bath And Body Work
05.2021 - 12.2021
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Loaded packages onto pallets and into staging areas as directed.
Specialty Sales Team Lead
Target
06.2017 - 01.2020
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Create Numerous brand promotion campaigns for diverse range of organizations.
- Led sales team to exceed quarterly sales goals.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Championed company products and increased quarterly revenue.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Identified and acted on growth opportunities and development options for business.
Gm TARGET TEAM LEAD
TARGET
01.2014 - 06.2017
- Store planograms (setting up displays for guest to shop off of keeping team members on task (backing up cashiers, zoning, organizing displays)
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Lead a safe and secure environment focused on incident prevention
- Control payroll by holding team members accountable to work their scheduled shifts
- Effectively execute new initiatives; lead and coach team through change
- Actively participate in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews
- Ensure maximum work center efficiency by scheduling and delegating responsibilities to team members
- Lead a compliance culture to mitigate legal risk, including adherence (self and team) to applicable meal and break guidelines
- Drive a safety culture and lead by example; recognize safe behaviors and coach unsafe behaviors, immediately addressing safety concerns
- Model and drive proactive guest service
- Ensure team members are available and provide service in specialty areas
- Supervise and coach the team to ensure excellent in-stocks with minimal outs
- Guarantee the interior and exterior of the store is neat and clean
- Lead the team to ensure merchandise is well zoned all day, every day
- Hold the team accountable for accurate pricing
- Lead the team to own accurate and current signing To keep the target brand zoning Restock pushing freight (from the truck delivered overnight and cafes made during the day) backup cashier
- Flexible work schedule, able to work rotational schedules, including days, nights, weekends and holidays, and regular attendance necessary
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
ELECTRONICS TEAM MEMBER | TARGET
01.2011 - 01.2014
- To keep the target brand zoning Restock (whether it be abandoned merchandise or merchandise from guest services)pushing freight (from the truck delivered overnight and cafes made during the day)be a backup cashier responding to any and all calls for phones, in-store call-boxes (customers can hit one of these for help) and walkie conversations addressing you helping customers turn on all TV's to show what they look like help with all phone related guest be knowledgeable on all electronics in the area and be aware of any electronics relating to them know about video games and computers in general stocking shelves organizing displays taking inventory assisting in sales, pushing red cards and attachments (HDMI for TV, batteries for remote etc.)
HARDLINES TEAM MEMBER
TARGET
01.2009 - 01.2010
- To keep the target brand zoning Restock (whether it be abandoned merchandise or merchandise from guest services)pushing freight (from the truck delivered overnight and cafes made during the daybackup cashierhelping customersresponding to any and all calls for phones, in-store call-boxes (customers can hit one of these for help) and walkie conversations addressing you
CASHIER
TARGET
01.2008 - 01.2009
- Make the guest happy on arrival
- Push red cards
- Make every guest feel the fast fun and friend experience
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06.2007
Skills
Scheduling and Time-Tracking
- Financial Statement Review
- Staff Coaching and Training
- Flexible Work Schedule
- Department Oversight
- Health and Safety Procedures
- Management Training
- Mathematical Calculation and Reasoning
- Special Projects
- Hiring and Onboarding
- Professional Relationships
- Cash Handling and Reconciliation
- Cultural Awareness
- Recruitment and Training
- Process Improvement Initiatives
- Handling Complaints and Inquiries
- Performance Monitoring and Evaluation
- Compliance Requirements
- Merchandise Quality Assurance
- Business Leadership
- Sales Tracking
- Inventory Control Processes
- Policy Development and Enforcement
- Merchandise Promotion and Display
- Cash Register Operations
- Administrative Management
- Supplier Monitoring
- Focus and Follow-Through
- Reporting and Performance Analysis
- Maintaining Clean Work Areas
- Sales Promotion
- Computer Proficiency
- Delegation and Supervision
- Implementing Pricing Strategies
- Freight Flow
- Corrective Actions
- Procedure Implementation
- Motivational Leadership
- Credit Card Transaction Processing
- Growth Planning
- Constructive Feedback
- Operational Efficiency
- Layout Planning
- Brand Visibility
photography, computer building
I've been doing photography on the side for 2-3 years, I enjoy traveling for photos.
I've learned how to build desktop computers and its been a fun hobby of mine since.
Timeline
Executive Team Leader
Target
05.2022 - 12.2022
Unloader Associate
Bath And Body Work
05.2021 - 12.2021
Closing Team Lead
Target
03.2020 - 05.2022
Specialty Sales Team Lead
Target
06.2017 - 01.2020
Gm TARGET TEAM LEAD
TARGET
01.2014 - 06.2017
ELECTRONICS TEAM MEMBER | TARGET
01.2011 - 01.2014
HARDLINES TEAM MEMBER
TARGET
01.2009 - 01.2010
CASHIER
TARGET
01.2008 - 01.2009
High School Diploma -
Hackensack High School