Leonardo Vera
Miami,FL
Summary
Dynamic Front Service Clerk at Publix with a proven track record in enhancing customer satisfaction through exceptional service and conflict management. Skilled in cash handling and time management, I consistently exceeded sales goals while maintaining a clean store environment, fostering a welcoming atmosphere, and ensuring transaction accuracy.
Overview
1
1
year of professional experience
Work History
Front Service Clerk
Publix
10.2023 - 01.2025
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Advised guests about available products and services to meet individual needs.
- Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
- Participated in ongoing training programs to expand product knowledge and enhance customer support skills.
- Strived for continuous improvement within job duties, seeking feedback from supervisors on ways to enhance performance levels.
- Contributed to the achievement of sales goals by promoting store''s loyalty program to customers.
- . Demonstrated strong attention-to-detail when scanning products at the register, reducing errors that would impact inventory accuracy.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Provided valuable input during staff meetings to address areas for improvement in front-end services.
- Tracked sales, service and rental records in computer system.
- Supported store events and promotions, contributing to increased foot traffic and sales.
- Improved store cleanliness and organization with meticulous shelf stocking and maintenance.
Education
No Degree -
Felix Varela Miami Señior Highschool
15255 SW 96th St06-2026
Skills
- Customer engagement
- Store cleaning
- Time management
- Problem-solving skills
- Listening skills
- Administrative skills
- Cash handling expertise
- Conflict management
- Transaction accuracy
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Service Clerk
Publix
10.2023 - 01.2025
No Degree -
Felix Varela Miami Señior Highschool
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center