Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Leonardo Voong

Cypress,TX

Summary

Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Wendy's
Cypress, TX
07.2023 - 10.2024
  • Stocked shelves with merchandise when needed.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Answered customer inquiries regarding store policies and procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned items and checked pricing on cash register for accuracy.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Welcomed customers, offering assistance to help find store items.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Directed trash removal and sanitation procedures to keep aisles and register area organised.
  • Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Performed other duties as assigned by management.
  • Built and maintained productive relationships with employees.
  • Balanced daily transactions on a computerized point-of-sale system.

Boba Barista

Tea Bear
Cypress, TX
01.2023 - 08.2024
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Checked brewing equipment for proper functionality.
  • Delivered orders to tables in a timely manner while maintaining high service standards.
  • Described menu items to customers and suggested appealing products.
  • Informed customers on food allergies associated with certain ingredients used in boba tea creations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Greeted customers and answered questions about menu items.
  • Operated cash register to process payments from customers.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Supported highest standards of conduct and service to support company reputation.
  • Implemented feedback from customers to improve service quality and menu offerings.

Education

High School Diploma -

Cypress Woods High School
Cypress, Texas
05-2025

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Promotions and discounts
  • Time management skills
  • Dependability and reliability
  • Order taking
  • Order verification
  • Inventory control
  • Daily reporting
  • Credit and cash transactions
  • Multitasking and organization
  • Merchandise restocking
  • Exchanges processing
  • Retail merchandising
  • Receipt handling
  • Loyalty program promotion
  • Ordering and stocking
  • Cash management
  • Cash register systems
  • Cash handling and management
  • Money handling
  • Point of sale proficiency
  • Sales transactions
  • Cleaning and sanitizing
  • Reports and documents
  • Payment posting
  • ID verification
  • Customer service excellence
  • Refunds and exchanges
  • Attention to detail
  • Loss prevention
  • Transaction handling
  • Work ethic and integrity
  • Refund handling
  • Product knowledge
  • Professionalism and courtesy
  • Empathy and patience
  • Customer assistance
  • Purchase assistance

Affiliations

  • I play Varsity tennis for my school
  • I do repairs for any electronics
  • I teach at a Taekwondo studio

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual

Accomplishments

  • I am in honors programs in school
  • I have over 200 volunteer hours

Certification

  • food handlers license

Timeline

Cashier

Wendy's
07.2023 - 10.2024

Boba Barista

Tea Bear
01.2023 - 08.2024

High School Diploma -

Cypress Woods High School

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Leonardo Voong