Leonardo Biondini
Saint Agustine,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
23
23
years of professional experience
Work History
Operation Manager
Devco
01.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Owner/Manager of Operations
Bpt32 LLC
07.2014 - 12.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed office operations while scheduling appointments for department managers.
- Compared vendor prices and negotiated for optimal savings.
- Maintained computer and physical filing systems.
- Oversaw quality control and productivity rates to increase revenue and production times.
Business Owner
Super Detail
11.2010 - 06.2014
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
- Devised processes to boost long-term business success and increase profit levels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Verified parts and materials through audit inspections and independent checks.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Created and monitored promotional approaches to increase sales and profit levels.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Operations Manager
United States Army
09.2001 - 07.2009
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Helped build and review master service agreements for work eligibility.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings.
- Promoted positive customer experience through day-to-day supervision and management of warehouse, and secure facility.
- Managed, trained and motivated to continuously improve knowledge and abilities in the field.
- Supervised daily operations and was responsible of multi-million dollar equipment and operations.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science - Network And System Administration
ITT Technical Institute
Miami Beach, FL11.2014
Associate of Arts - Criminal Justice
Strayer Universtiy
Coral Springs, FLAssociate of Science - Mental Health Services
Syracuse University
Syracuse, NY06.2009
Associate of Science - Mechanical Engineering
United States Army Ordnance
Maryland 05.2002
Skills
- Motivational Leadership
- Team Management and Supervision
- Performance Management
- Staff Development and Training
- Team Building
- Complex Problem Solving
- Decision Making
- Recruitment and Hiring
- Spanish Fluency
- Mail and Package Distribution
- Data Analysis and Modeling
- Travel Coordination
- Information Security
- Mail Handling
- Business Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Timeline
Operation Manager
Devco
01.2022 - Current
Owner/Manager of Operations
Bpt32 LLC
07.2014 - 12.2019
Business Owner
Super Detail
11.2010 - 06.2014
Operations Manager
United States Army
09.2001 - 07.2009
Associate of Science - Network And System Administration
ITT Technical Institute
Associate of Arts - Criminal Justice
Strayer Universtiy
Associate of Science - Mental Health Services
Syracuse University
Associate of Science - Mechanical Engineering
United States Army Ordnance
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