Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leonardo Caleb Hernandez

Houston

Summary

Bilingual Information Technology Specialist with 7+ years of experience in network systems, technical support, electronics repair, and project organization/management. Proven ability to manage and execute IT projects, troubleshoot complex technical issues, and deliver exceptional service in fast paced environments. Fluent in English and Spanish.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network System Engineer / IT Specialist

Texas Infotech Co.
Houston
05.2022 - Current
  • Provided technical support by resolving Tier 1 and 2 issues and escalating complex incidents.
  • Managed installation and configuration of over 300 computers, laptops, printers, and other hardware for corporate clients.
  • Maintained software updates and hardware across multiple business sites to ensure operational continuity.
  • Played key role in deploying new Document Management System and migrating client data seamlessly.
  • Collaborated with teams to implement IT solutions that enhanced overall system efficiency.
  • Mentored junior engineers on best practices for system configurations and technical procedures.
  • Documented guidelines for team reference to standardize technical processes effectively.
  • Coordinated activities with suppliers and contractors to ensure timely project completion.
  • Monitored network performance using advanced diagnostic tools and techniques.
  • Troubleshot connectivity issues across various networking devices and systems.
  • Configured routers, switches, and firewalls to enhance security protocols.
  • Evaluated new technologies to improve network efficiency and reliability.
  • Configured and maintained firewalls to ensure network security.

Consultation Agent

Best Buy (Geek Squad)
Houston
10.2017 - 05.2022
  • Repaired and serviced consumer electronics including iPhones, PCs, and gaming consoles.
  • Promoted from Customer Service Specialist to Geek Squad Agent due to strong product knowledge and performance.
  • Ranked in the top 5 nationwide for service, sales, and overall performance and contributed to store's #1 national ranking.
  • Trained and mentored new team members, supporting onboarding and performance improvement.
  • Managed Sales operations and maintained inventory accuracy for repair and sales processes.

Education

Bachelor's Degree - IT Management

Southern New Hampshire University
Hooksett, NH
12.2026

Associate of Arts - Information Technology

Lone Star College - North Harris
Houston, TX
12.2019

Skills

  • Hardware Troubleshooting
  • Technical support
  • Software installation
  • Equipment maintenance
  • Team collaboration
  • Data migration
  • User administration
  • Mobile devices
  • Server management
  • Hardware configuration
  • Help desk software
  • Network Troubleshooting
  • Software Troubleshooting
  • Device Deployment
  • Imaging
  • DMS Migration
  • IT Project Support
  • Inventory Management
  • Asset Management
  • Customer Support
  • Training
  • Bilingual Communication

Certification

  • CompTIA IT Fundamentals (ITF+)
  • Apple Certified iOS Technician (ACiT)
  • Apple Service Fundamentals
  • Enterprise iOS Service Technician

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Network System Engineer / IT Specialist

Texas Infotech Co.
05.2022 - Current

Consultation Agent

Best Buy (Geek Squad)
10.2017 - 05.2022

Bachelor's Degree - IT Management

Southern New Hampshire University

Associate of Arts - Information Technology

Lone Star College - North Harris

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