Leonardo G Lagunas Jr

Tire Center Supervisor

Costco Wholesale Corp

03.2013 - Current

Increased overall customer satisfaction by implementing efficient tire center operations and providing exceptional service.
Streamlined inventory management processes for a well-organized and easily accessible stock of tires, leading to quicker service times.
Developed and maintained strong relationships with vendors and suppliers, ensuring timely delivery of high-quality products.
Implemented safety protocols and procedures, reducing workplace injuries and maintaining a secure environment for employees.
Addressed customer concerns promptly and professionally, fostering trust and loyalty among clients.
Managed scheduling for staff to ensure adequate coverage during peak hours, optimizing team productivity while minimizing labor costs.
Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth within the company.
Established open communication channels with staff members, promoting a positive work environment where everyone felt valued and heard.
Handled escalated customer complaints efficiently by finding fair resolutions that satisfied both parties involved while preserving company reputation.
Maintained clean facilities through proper storage of tools, equipment maintenance checks, and organization of workspaces to promote efficiency within the tire center department.
Monitored sales targets regularly to identify areas requiring improvement; devised strategic plans to address these gaps effectively.
Assisted customers with finding best tires for driving needs and specific vehicles.
Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.