Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
22
22
years of professional experience
Work History
Resident Services Director
NeighborWorks Umpqua
08.2023 - Current
Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
Supervised day-to-day operations and activities of community health workers,
Coordinated activities and events to create safe, positive and inclusive environment.
Developed a Health Related Social Needs Program.
Created a sustainable business model supporting the employment of full-time personnel for the HRSN program.
Created an invoicing system for Medicaid reimbursement.
Outreach Coordinator
Adapt Integrated Health
07.2016 - Current
Collected data and reported accurate information biweekly, quarterly, and annually.
Provided mentorship and training to assist case managers, peers support specialist, crisis, and local police.
Complied with program documentation requirements.
Collaborated with CFO, chief operations manager, and communications manager to respond to specific grant funding.
Collaborated with CFO, director of operations, and chief operations, and senior director of develop on balancing funding for my position and reported quarterly on project outcomes.
Chaired committee and community meetings in bother leadership and member roles which have led to policy changes within departments in alignment with vision and mission.
Contribute to monthly Board of Directors meetings through program update reports
Continually assessing and implementing program improvements.
Created and supported professional development with peer support.
Contribute to strategic planning and implementation, assess service delivery models and provide research recommendations for strategic initiatives.
Nurture strategic partnerships to advance initiatives.
Enhanced company reputation within the community.
Worked with multiple departments on creating opportunities for new services.
Collaborated with community partners to create a comprehensive strategy to mitigate needs associated with social determinants of health.
Identified, developed and administered grants in accordance with funder requirements.
Generated interest in health care, identified new markets and educated prospective clients on benefits.
Conducted presentations to expose and increase service awareness in marketplace.
Sole Proprietor
Adventure Bound Easy RV Rentals
03.2020 - Current
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Assessed damaged materials and planned needed repairs.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Performed routine maintenance and repairs.
Logisticizesticize customer deliveries and services.
President and Executive Director
Umpqua Heart
10.2020 - Current
Fostered culture of collaboration and inclusion to obtain, train, and retain volunteers.
Drove strategic improvements to enhance operational and organizational efficiencies.
Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Advocated for organization and company mission to raise awareness and support.
Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Fostered relationships with federal, state, county, city,tribal, and private partners to obtain funding to further Umpqua Heart's mission.
Educated local interest groups and community members on Umpqua Heart's progress and mission to ensure transparency and advance the mission.
Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
Defined company roles and responsibilities to establish and enhance processes.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Represented organization to local public by giving presentations and speeches and participating in community events.
General Manger
Appliance And Furniture Rent-All
01.2004 - 05.2016
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee evaluations, and contract details.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Analyzed market trends and competitor activities to create competitive advantages.
Collaborated with cross-functional teams to develop innovative solutions.
Developed and implemented strategies to increase sales and profitability.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained new employees on proper protocols and customer service standards.
Education
Some College (No Degree) - Mass Media And New Technologies
Northern Michigan University
Marquette, MI
Certified - Emergency Medical Technology
National Registry For EMT-B
Michigan
03.2015
Firefighter I And Firefighter II - Fire Prevention And Safety Technology
IFSTA
Michigan
05.2010
High School Diploma -
Ewen Trout Creek High School
Ewen, MI
06.1997
Skills
Performance feedback
Report compilation
Policy and procedure adherence
Business Management
Collaboration
Coordination
Networking
Program leadership
Consulting
Negotiation
Relationship building
Staff Management
Accomplishments
Awarded inspirational leader for 2023 for outstanding service to the community for Sutherlin OR.
Awarded a certificate of recognition from Senator Merkly in recognition for my work with Umpqua Heart in 2023.
Awarded humanitarian Award for 2019 for the city of Winston.
Nominated for a Gold Star award in 2016 for the state of Oregon.
Timeline
Resident Services Director
NeighborWorks Umpqua
08.2023 - Current
President and Executive Director
Umpqua Heart
10.2020 - Current
Sole Proprietor
Adventure Bound Easy RV Rentals
03.2020 - Current
Outreach Coordinator
Adapt Integrated Health
07.2016 - Current
General Manger
Appliance And Furniture Rent-All
01.2004 - 05.2016
Some College (No Degree) - Mass Media And New Technologies
Northern Michigan University
Certified - Emergency Medical Technology
National Registry For EMT-B
Firefighter I And Firefighter II - Fire Prevention And Safety Technology