Leonda Mattox

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.

High school diploma