Leondra Allen
Monroe ,VA
Summary
Professional Hospitality Manager with focus on breakfast services. Strong background in team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, and operational efficiency. Reliable, flexible, and results-driven, providing high standards in every aspect of service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Breakfast Manager
Hardees Restaurant
06.2022 - 05.2025
- Supervised breakfast service operations to ensure timely food preparation and delivery.
- Trained and mentored team members on food safety and quality standards.
- Implemented inventory management practices to minimize waste and optimize supplies.
- Coordinated staff schedules to maintain efficient workflow during peak breakfast hours.
- Processed customer transactions efficiently and accurately, ensuring smooth checkout experiences.
- Maintained organized cash register area, promoting a clean and welcoming environment for customers.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Member Service Specialist
Sam's Club
10.2024 - 02.2025
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Assisted members with account management, enhancing user experience and satisfaction.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Educated members on products and services, promoting engagement and utilization of resources.
- Collaborated with team members to streamline workflows, improving service delivery times.
Education
High School Diploma -
Amherst County High School
Amherst, VA06.2003
Skills
- Team motivation
- Food preparation
- Scheduling staff
- Sanitation procedures
- Ordering supplies
- Food safety compliance
- Food presentation
- Waste reduction
- Promotions coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
Timeline
Member Service Specialist
Sam's Club
10.2024 - 02.2025
Breakfast Manager
Hardees Restaurant
06.2022 - 05.2025
High School Diploma -
Amherst County High School
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