Leondra Bailey
Winston-Salem,NC
Summary
Diligent and dependable Dining Artist with exceptional customer service skills and polite, professional demeanor. Works effectively within teams to provide excellent food service. Strong menu memorization and dedication to health and food safety regulations compliance. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced dining restaurants. Familiar with training new staff how to complete work quickly.
Overview
12
12
years of professional experience
Work History
Dining Artist
Arbor Acres United Methodist Retirement Community
Winston-Salem, NC
07.2020 - Current
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic dining restaurant while maintaining calm, professional demeanor.
- Maintained energy and enthusiasm in fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked with elderly customers to understand needs and provide excellent service
Kitchen Assistant
Winston Salem Forsyth County Schools
Winston-Salem, NC
08.2016 - 11.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Prepared dishes for catering events or during high-volume shifts.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
Prep Cook
Zoe's Kitchen Inc.
Winston-Salem, NC
04.2014 - 11.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Trained and assisted new kitchen staff members
- Collaborated with servers to collect information about specific customer desires and dietary needs
Dining Services Employee
Salem College Center For Women In Business
Winston-Salem, NC
08.2007 - 01.2010
- Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
- Delivered quality services while maintaining friendly and welcoming environment.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Oversaw proper set-up of tables to accommodate large parties.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations
- Answered customers' questions, recommended items and recorded order information
- Processed orders and sent to kitchen employees for preparation
Cashier
Walmart
Winston-Salem, NC
04.2000 - 03.2002
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Greeted over 50 patients per day.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
Associate of Arts - Medical Billing And Coding
Living Arts Institute of Winston-Salem
Winston-Salem, NC04.2012
High School Diploma -
R.J. Reynolds High School
Winston-Salem, NC06.1990
Skills
- Food Preparation and Plating
- Cleaning and Sanitizing
- Tray Assembly and Delivery
- Time Management
- Team Player
- Service Coordination
- Verbal and Written Communication
Timeline
Dining Artist
Arbor Acres United Methodist Retirement Community
07.2020 - Current
Kitchen Assistant
Winston Salem Forsyth County Schools
08.2016 - 11.2019
Prep Cook
Zoe's Kitchen Inc.
04.2014 - 11.2016
Dining Services Employee
Salem College Center For Women In Business
08.2007 - 01.2010
Cashier
Walmart
04.2000 - 03.2002
Associate of Arts - Medical Billing And Coding
Living Arts Institute of Winston-Salem
High School Diploma -
R.J. Reynolds High School
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