Leondranique Taylor
Wichita Falls,Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Manpower Management Analyst
Manpower Flight (This is a federal job)
08.2022 - Current
- Provide military, civilian personnel, unit commanders, and MAJCOM with current Unit Manpower Documents (UMD) to allocate available manpower resources
- Applies Air Force Manpower Standards/ Determinants for realignment and improvements of staffing levels for major organizational structures
- Quantifies manpower requirements for the Air Force and maximizes efficiency by conducting manpower determinants using up-to-date management engineering techniques
- Conducts and facilitates short-notice, high-visibility manpower studies as directed by MAJCOMs and local leadership
- Ability to gather, analyze, and present facts, communicate effectively, using tact and courtesy, and possess the ability to plan, organize work, and meet deadlines
- Experienced in writing reports and making oral presentations; prepared and presented helpfully to management
- Skilled in applying fact-finding and work-related analytical and evaluative techniques to conduct studies, identify and develop data, prepare and deliver briefings, and perform other analytical and evaluative work methods.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Customer Service Representative
Safelite Auto Glass
02.2022 - 08.2022
- Assisted 50+ callers per week for coordination of windshield replacement care
- Answered incoming calls in a fast-paced work environment to meet multiple time frames and deadlines
- Gathered information from 30+ daily calls to help qualify damage for repair, replacement, or recalibration
- Assisted with verification of insurance coverage and determined deductible amounts
- Communicated effectively to help resolve issues
- Scheduled 30+ appointments a day for customers
- Operated on various computer systems to enter data quickly and accurately into Satellite's real-time systems
- Provided guidance and advice on policies and programs.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Volunteer Victim Advocate
Sexual Assault Response
03.2020 - 02.2022
- Provided non-clinical crisis intervention to sexual assault victims
- Worked hand-and-hand with several agencies to provide care and treatment for victims
- Produced referrals for victims and law enforcement to assist with filing police reports and consent for treatment
- Conducted over 20 interviews with victims and informed involved parties of legal rights and responsibilities
- Assisted in promoting the volunteer program by creating flyers, newsletters, social media, base-wide briefings, and Sexual Assault Training
- Use correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondences and reports
- Performing legal research into the complex case precedent, statutory and regulatory citations, and guidance offered by the Sexual Assault Response
- Maintaining complaint files in an organized fashion and in accordance with standard operating procedures
- Mentored 4 families during a domestic crisis and collaborated with social service programs for treatment
- Assisted with 6+ sexual assault cases acting as a liaison between law enforcement and court staff.
Aircraft Armament Systems/ Armament Technician
Cannon AFB, NM (03/2016- 08/2018) Eielsion AFB, AK (08/2018- 05/2021)
03.2016 - 05.2021
- Served as an Armament Journeyman and crew member on the C-10 Whisky Gunship, CV-22 Offsprey, MQ9 drone, and the F-35 Lightning II
- Maintained military firearms, explosives, and munitions support for fleet Aircraft
- Assisted in loading and unloading munitions and maintaining, repairing, and modifying munitions launch mechanisms
- Inspected and prepared munitions for post-loading
- Assisted in testing for unwanted electrical signals and power before connecting munitions
- Assisted in disassembling, repairing, or replacing mechanical, electrical, hydraulic, and pneumatic systems
- Removed rust, excess lubricate, and corrosion for acceptable clearance tolerances
- Determined probable effect of modifications for future maintenance and procedures
- Examined for visual defects and proper installation of components
- Updated maintenance forms and repair logs according to the maintenance performed and evaluated
- Submitted reports for flight leadership and obtained 100% accuracy while meeting supply and demand
- Oversaw maintenance operations and approved maintenance
- Provided technical support for the design and modification
- Provided technical support for designing, modifying, operating, and maintaining facilities and infrastructure to ensure compliance with environmental regulations
- Knowledgeable of Federal, DoD, AF, start, and local emergency management programs
- Knowledge of office automation software programs, tools, and techniques to support office operations and produce documents such as letters, reports, spreadsheets, databases, and graphs
- Skilled in interacting with subordinate staff to advise of opportunities to expand personal knowledge and improve skills, improve quality assurance, clarify procedures, and other appropriate activities for the improving quality of service
- Experienced with a wide range of program management policies, concepts, practices, and principles, including personnel policies, to analyze and develop recommendations for improvement in program operations and objectives
- Knowledge of and ability to use applicable agency automated systems to gather, format, and analyze various program, management, and organizational information
- Controlled and accounted for all tools within the maintenance section
- Efficiently maintained TCMAX tool data system
- Monitored and maintained all CTK programs and HAZMAT programs according to Technical Orders
- Properly marked each tool in the CTK by laser etching or engraving tool to match the tool log for accountability
- Visually inspected all tools for defects such as wear, rust, and worn-out sections
- Maintained safety data sheets (SDS) in accordance with OSHA and manufacturing
- Maintained PMEL items and inspected calibration tags
- Proficient in inspecting and creating 350 Tags, DD Form 1577 (Red), and DD Form 1577-2 (Green)
- Effectively ordered maintenance tools and equipment through IMDS screens.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Managed weapon handling, delivery, and shipping systems.
- Upheld code of conduct and maintained professionalism in stressful situations.
Senior Activity Coordinator Volunteer
Beehive Homes of Clovis
01.2019 - 12.2019
- Assisted in the evaluation of multiple programs and services, identified the community needs to maximize ongoing success and participation
- Promoted face-to-face conversations and activities to provide excellent service to the nursing home
- Assisted in promotion of volunteer program by creating flyers, newsletters, and through social media
- Creates an environment which welcomes participant interest and promotes positive interactions
- Researched and created community resources for families with individuals who are currently in assisted living programs
- Planned and coordinated with community to provide care including home cooked meals, engaging interactions, and tailored activities for 30+ assisted care living residents.
Education
Bachelor of Arts - Health And Human Resources
University of Arizona Global Campus
01.2024
Skills
- Policy analysis
- Client Relationship Management
- Process Mapping
- Business Analysis
- Customer Service
- Project Coordination
- Quality Assurance
- Data Analytics
- Risk Assessment
Timeline
Manpower Management Analyst
Manpower Flight (This is a federal job)
08.2022 - Current
Customer Service Representative
Safelite Auto Glass
02.2022 - 08.2022
Volunteer Victim Advocate
Sexual Assault Response
03.2020 - 02.2022
Senior Activity Coordinator Volunteer
Beehive Homes of Clovis
01.2019 - 12.2019
Aircraft Armament Systems/ Armament Technician
Cannon AFB, NM (03/2016- 08/2018) Eielsion AFB, AK (08/2018- 05/2021)
03.2016 - 05.2021
Bachelor of Arts - Health And Human Resources
University of Arizona Global Campus
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