Leondria Jackson
Atlanta,GA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
04.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Team Lead Receptionist
Haygood Child Center
02.2019 - 05.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Patient Service Representative
Oakhurst Medical Center
09.2016 - 01.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GA05.2015
Skills
- Routing Lab Results
- Clinical Data Entry
- Pre-Employment Screening
- Outbound Calling
- Office Supplies and Inventory
- Collection Management
- Multi-Line Telephone Systems
- Appointment Scheduling
- Reliability and Dedication
- Medical Services Administration
- Telephone Triage
- Clinical Messaging
- Payment Calculation
- Clinic Administration
- Registration Requirements
- Biohazardous Waste Disposal
- Recording Histories
- Claims Handling and Coverage Verification
- Medical Filing
- Patient Records Gathering
- Patient Care and Confidentiality
- Patient Admitting
- Medicaid
- Verifying Eligibility
- Appointment Confirmation
- Insurance Information Collection
- Office Administration
- Directing Callers
- Demographics Information
- Informed Consent
- HIPAA Compliance
- Patient Registration
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
04.2021 - Current
Team Lead Receptionist
Haygood Child Center
02.2019 - 05.2021
Patient Service Representative
Oakhurst Medical Center
09.2016 - 01.2018
High School Diploma -
Elizabeth Andrews High School
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