Leonel Chinchilla
Jersey City,NJ
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Hardworking and adaptable, always wanting to learn.
Overview
4
4
years of professional experience
Work History
Server
DOMODOMO
Jersey City, NJ
03.2021 - 01.2025
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively with kitchen staff regarding order status updates.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Explained menu items, describing ingredients and cooking methods upon request.
- Accurately tallied checks at the end of each shift.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed up on guest requests in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Filled condiments and napkin containers during slack periods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Hudson County Community College
Jersey City, NJSkills
- Hospitable
- Good at time management
- Team collaboration
- Fluent in Spanish
- Critical thinking
- Good attention to detail
- Decision-making
- Effective communication
- Dependable and responsible
- Socially perceptive
Languages
Spanish
Full Professional
Affiliations
- Photography and videography
- Well rounded with editing software
Timeline
Server
DOMODOMO
03.2021 - 01.2025
High School Diploma -
Hudson County Community College
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