Leonel Cota

Followed company policies and procedures during shift.

• Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
• Drove safely at all times to avoid accidents and harm.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Verified load against delivery ticket before beginning every shift.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
• Answered customer inquiries regarding shipments and provided updates on package arrival.
• Tracked delivery information, mileage and fuel use while on shift.
• Picked up packages and made deliveries promptly, exceeding prior delivery records by 20%

• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Planned and adjusted optimal routes based on traffic and weather conditions.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Checked in with dispatch service and updated with current location.
• Delivered employees and materials to job sites daily.
• Obtained customer signatures to complete and process paperwork.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Updated personal logs and business tracking documents accurately and according to schedule requirements.
• Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
• Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Worked directly with customers to assess damage and incompleteness of orders.
• Generated consistent referrals and repeat business by providing friendly and fast service.

• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded trucks and rail cars and moved materials to staging area.
• Removed orders from storage, wrapped and staged for shipments.
• Unloaded materials and goods at designated locations for best project availability.
• Checked items against documentation for accuracy.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Coordinated team member movements based on current needs, avoiding safety concerns or delays.
• Prevented waste when transferring materials between transport containers and processing equipment.
• Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Communicated with floor managers to determine merchandise placement.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Packed items into appropriate containers for shipment.
• Changed out forklift batteries and connected batteries to battery charger.
• Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
• Manually counted Number of picked and packaged orders for any loss.
• Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
• Monitored production schedule to keep proper amount of inventory on hand.
• Received cargo by lifting and moving it using hand trucks and pallet jacks.
• Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
• Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
• Boosted team performance by moving materials with forklifts, cranes and other equipment.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Developed community reputation through a commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, manageme,nt and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time, and productivity.
• Educated customers about billing, payment processing, and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• A promoted, superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies, and services.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection, and, handling ordering functions.
• Communicated professionally with colleagues, freelancers,,s and clients.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Cross-trained and provided backup for customer service managers.
• Effective liaison between customers and internal departments.
• Sought ways to improve processes and services provided.
• Increased efficiency and team productivity by promoting operational best practices.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
• Cross-trained and backed up other customer service managers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Promoted available products and services to customers during service, account management, and order calls.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Investigated and resolved accounting, service, and delivery concerns.
• Facilitated inter-departmental communication to effectively provide customer support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Improved sales abilities and product knowledge ocontinuouslyto provide optimal service and achieve quotas.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Implemented and developed customer service training processes.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Optimized customer support by establishing a collaborative service environment.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Surpassed sales goals through the implementation of effective marketing strategies.
• Provided ongoing guest service.
• Created and maintained a detailed database to develop promotional sales.
• Resolved associate, tools, and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%
• Resolved 50 issues over the phone with 50 customers daily

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Communicated professionally with colleagues, freelancers and clients.
• Promptly responded to inquiries and requests from prospective customers.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Cross-trained and provided back up for customer service managers.
• Effective liaison between customers and internal departments.
• Sought ways to improve processes and services provided.
• Increased efficiency and team productivity by promoting operational best practices.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Promoted available products and services to customers during service, account management and order calls.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.
• Facilitated inter-departmental communication to effectively provide customer support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Implemented and developed customer service training processes.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Resolved [Type] issues over phone with [Number] customers daily.
• Optimized customer support by establishing collaborative service environment.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Surpassed sales goals through implementation of effective marketing strategies.
• Provided ongoing guest service.
• Created and maintained detailed database to develop promotional sales.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Resolved 50 issues over phone with 50 customers daily

• Customer service, assist customers with billing questions and sales of goods and service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Communicated professionally with colleagues, freelancers and clients.
• Promptly responded to inquiries and requests from prospective customers.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Cross-trained and provided back up for customer service managers.
• Effective liaison between customers and internal departments.
• Increased efficiency and team productivity by promoting operational best practices.
• Sought ways to improve processes and services provided.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.
• Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Promoted available products and services to customers during service, account management and order calls.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.
• Facilitated inter-departmental communication to effectively provide customer support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Implemented and developed customer service training processes.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Optimized customer support by establishing collaborative service environment.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Surpassed sales goals through implementation of effective marketing strategies.
• Provided ongoing guest service.
• Created and maintained detailed database to develop promotional sales.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product line.
• Resolved 50 issues over phone with 50 customers daily

• Perform variety of routine tasks to assist in production activities.
• Organized work to meet demanding production goals.
• Resolved issues quickly to maintain productivity goals.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Supported machine operators in setup and operation of production equipment resulting in efficient runs.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Supported current production needs by moving items between equipment, conveyors and staging areas.
• Assembled [Type] products according to changing daily work orders and specific customer needs.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Conducted quality inspections of finished products and made minor repairs to meet project expectations.
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
• Maintained maximum organization and productivity by properly sorting project components on work tables.

• Completed daily orders with expert picking and packing of shipments.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Complied with safety, health and environmental regulations as prescribed by law.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Monitored outgoing packages for proper labels and accurate address information.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

• Pack or package by hand a wide variety of products and material and delivery, Lay out wall patterns or foundations, using straight edge, rule, or staked lines
• Shape, trim, face and cut marble or stone preparatory to setting, using power saws, cutting equipment, and hand tools
• Set vertical and horizontal alignment of structures, using plumb bob, gauge line, and level
• Mix mortar or grout and pour or spread mortar or grout on marble slabs, stone, or foundation
• Set stone or marble in place, according to layout or pattern
• Clean excess mortar or grout from surface of marble, stone, or monument, using sponge, brush, water, or acid
• Lay brick to build shells of chimneys and smokestacks or to line or reline industrial furnaces, kilns, boilers and similar installations
• Drill holes in marble or ornamental stone and anchor brackets in holes
• Dig trench for foundation of monument, using pick and shovel
• Handling and Moving Objects
• Performing General Physical Activities
• Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
• Operated equipment such as cranes and hoists to lift and guide large stones into place.
• Constructed long-lasting chimneys to meet use and aesthetic requirements.
• Supported industrial customers with lining and relining of equipment such as kilns and furnaces.
• Cleaned off excess materials and polished surfaces to achieve ideal smoothness and reflectivity.
• Maximized project efficiency by building and installing prefabricated masonry units.
• Organized patterns, plans and supplies to efficiently prepare for each job.
• Mixed mortar to lay bricks, stones and concrete sidewalks.
• Removed excess mortar and finished joints for uniform surface.
• Used rakes and shovels to spread, level and smooth concrete.
• Operated equipment such as forklifts to move bricks and supplies.
• Used straightedges and jointers to mold expansion joints and edges.
• Followed blueprints or drawings to lay blocks and bricks in correct arrangement.