Leonel Diaz
Queens,NY
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal/Tishman Speyer
07.2018 - Current
- In charge of a 4-building complex which includes over 1600 apartments
- Ensured the security and safety of residents and building premises daily to the highest degree possible by regularly conducting patrols around the building perimeter and monitoring CCTV footage
- Locking all 33-building perimeter exit/entry doors after 9PM
- Successfully responded to over 15 to 18 critical situations weekly in a firm but calm problem-solving manner which involved hostile residents, unauthorized guests, homeless people trespassing, elevators shutting down, intoxicated guests and residents, leaks, and smoking complaints
- Prevented one armed robbery from taking place in the year of December 2022
- Nine individuals were apprehended by police authorities in the year of 2022 which included: Assailants, trespassers and intoxicated individuals
- Head charge of security keys
- Politely greeted over 450 residents daily using first class Tishman Speyer hospitality which includes: smiling, eye contact, recognizing everyone by name, first class visuals, interacting with polite verbiage, tone and body language, closing on a positive note and empathizing
- Securely verified over 385-395 visits daily, such as guests of residents visiting, sending food deliveries to apartments by confirming with residents via front desk phone
Entry level security officer/Front desk sales agent
Le Havre Owners Corporation
06.2016 - 07.2018
- Politely greeted over 400 residents daily, and answered a high call volume of 210-215 calls daily which included residents inquiring about lifestyle events, booking reservations and filing complaints
- Accomplished 800-900 amenity membership sales in the span of 3 months which increased company revenue by 200% ($233,000)
- Kept an accurate log of daily sales statistics which included membership, and lifestyle event ticket sales that was reported to management weekly
- Regularly monitored CCTV footage for any suspicious activity or individuals on building perimeters
- Created, marketed and advertised 2-3 event flyers monthly for lifestyle events
Receiving/Freight Associate
Home Depot
01.2015 - 06.2016
- Used the company's smartphone to locate and update customer orders
- Checked in over 30 large order daily
- Created shipping labels for orders using the company's first phone
- Packed out 20-30 pallets of freight daily and sorted them to their locations using electric jacks
Education
Associates Degree -
Queensborough Community College
01.2016
High School Diploma - undefined
Flushing High School
01.2013
Skills
- Security License 8 and 16 hours
- Building link (4 years)
- American Heart Association CPR
- Interpretation expertise
- Computer skills
Personal Information
Date of Birth: 09/19/94
Skillslicenses
- Security License 8 hour and 16 hour
- Building link (4 years)
- American Heart Association CPR
- Athlete
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal/Tishman Speyer
07.2018 - Current
Entry level security officer/Front desk sales agent
Le Havre Owners Corporation
06.2016 - 07.2018
Receiving/Freight Associate
Home Depot
01.2015 - 06.2016
High School Diploma - undefined
Flushing High School
Associates Degree -
Queensborough Community College
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