LEONEL ESCAMILLA
LAWNDALE,CA
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 10 years in hospitality industry. Experience managing front desk team of guest service specialists. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banquet Coordinator
JW Marriott Los Angeles L.A. LIVE
Los Angeles, CA
05.2022 - Current
- Directed and managed banquet functions for person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
- Communicate all event details with banquet chefs, banquet servers, as well as managers to ensure a successful experience
- Oversaw timeliness and quality of food delivery at high-volume events.
- Consulted with manager on such items as serving arrangements and additional employees and equipment needed
Front Desk Supervisor
Westdrift Manhattan Beach
Manhattan Beach, CA
02.2022 - 03.2022
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Front Desk\ Night Auditor
Sheraton Grand Los Angeles
Los Angeles, CA
02.2016 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Performed nightly updates to room charges and rates.
Education
Bachelor of Science - Accounting And Business Management
Westwood College - Long Beach
Torrance, CA04.2013
Skills
- Work Schedule Creation
- Determining Room Rates
- Production Reporting
- Work Station Assignments
- Employee Programs
- Staff Scheduling
- Money Handling
- Payroll Reports
- Service Delivery Management
- Microsoft Word
- Room Inventory
- Payroll Preparation
- Room Breakdown
- Cash Receipt Balancing
Languages
Spanish
Full Professional
Timeline
Banquet Coordinator
JW Marriott Los Angeles L.A. LIVE
05.2022 - Current
Front Desk Supervisor
Westdrift Manhattan Beach
02.2022 - 03.2022
Front Desk\ Night Auditor
Sheraton Grand Los Angeles
02.2016 - 02.2022
Bachelor of Science - Accounting And Business Management
Westwood College - Long Beach
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