Summary
Work History
Education
Skills
Languages
Timeline
Generic

LEONEL LOZANO

Brownsville,Texas

Summary

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
  • High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Work History

Sales rep

T-MOBILE
  • Helping customers with questions and customer service calls
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Store mgr

AT&T OPTIMUM WIRELESS
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Customer Service Representative

Teleperformance
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

IT Certification - Engineering Technology

Southern Careers Institute Inc
Brownsville, TX
08.2014

HIGH SCHOOL DIPLOMA - undefined

GLADYS PORTER HIGH SCHOOL
2012

Skills

  • Computer skills:
  • Microsoft Power point
  • Microsoft Word
  • Microsoft Excel
  • Email Services
  • Sales Expertise
  • Interpersonal Communication Skills
  • Sales Problem-Solving
  • Client Development and Retention
  • Retail Knowledge
  • Troubleshooting Technical Issues
  • User Acceptance Testing (UAT)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales rep

T-MOBILE

Store mgr

AT&T OPTIMUM WIRELESS

Customer Service Representative

Teleperformance

IT Certification - Engineering Technology

Southern Careers Institute Inc

HIGH SCHOOL DIPLOMA - undefined

GLADYS PORTER HIGH SCHOOL

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LEONEL LOZANO