Leonel Marrero Abreu
Miami,FL
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Post Acute Representative
Catholic Health Services
09.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Contributed to team sales goals by upselling products and services to customers.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
Hospice Care Consultant
AccentCare
05.2022 - 09.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
Care Coordinator
Miami Beach Medical Group
04.2021 - 05.2022
- Processed medical record requests for insurance companies and medical providers.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Collaborated with Quality Team to develop outcomes statistics.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Worked closely with store manager to maintain day-to-day operations.
Primary Care Physician
MINSAP
09.2020 - 02.2021
- Educated patients on diagnoses, treatments and medications, and self-management to drive recovery and outcome goals.
- Documented patient's visit, including medical history, physical exam, diagnoses and plan of action.
- Promoted health by advising patients about diet, hygiene, and methods for prevention of disease.
- Determined and prescribed medication, dosages and schedule given patient's condition and allergies.
- Analyzed reports and findings of tests and examinations and diagnosed condition of patients.
- Performed complete or partial physical assessments and standardized tests to evaluate conditions and responses.
- Achieved consistent referrals and high patient satisfaction scores by providing exceptional care and support.
- Patiently explained prescribed procedures and discussed test results with patients and family members.
- Followed up with patients regarding progress in high risk or emergency cases.
- Provided patient diagnosis, test evaluation and treatment under strict time constraints.
Education
Registered Behavior Technician - Applied Behavior Analysis
Power In Service, Miami, FL
4000 W Flagler St Ste 309 Coral Gables, Fl 3313402.2024
Registered Medical Assistant - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
03.2021
Registered Phlebotomy Technician - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
03.2021
Registered Electrocardiography Technicians - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
03.2021
Basic Life Support Provider - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
03.2021
M.D. - Medicine
Faculty of Medical Sciences of Sagua La Grande
07.2020
Skills
- Performance Metrics
- Schedule management
- Health information systems
- Sales Support
- Business Development
- Business growth and retention
- Network development
- Market Research
- Cross-selling abilities
- Sales expertise
- Account development
- Sales Reporting
- Problem resolution
- Patient safety
- Customer Relations
- Goal-oriented mindset
- Customer Support
- Family and Patient Support
- Hospice and Palliative Care
- Professional Development
- Coordination and Collaboration
- Referrals Guidance
- Coaching Patients
- Electronic Charting
- Creative Thinking
- Educational Programs
- Medical Records Management
- Emotional Support
- Product and Service Knowledge
- Sales and Marketing
- Providing Feedback
- Strategic Selling
- Strategic Account Development
- Can do attitude
- Proactive Thinking
- Home Health Services
- Acute Rehabilitation Services
- Skilled Nursing Facilities Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Post Acute Representative
Catholic Health Services
09.2023 - Current
Hospice Care Consultant
AccentCare
05.2022 - 09.2023
Care Coordinator
Miami Beach Medical Group
04.2021 - 05.2022
Primary Care Physician
MINSAP
09.2020 - 02.2021
Registered Behavior Technician - Applied Behavior Analysis
Power In Service, Miami, FL
Registered Medical Assistant - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
Registered Phlebotomy Technician - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
Registered Electrocardiography Technicians - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
Basic Life Support Provider - Medicine (Pre-Medicine)
Solidaridad Sin Fronteras
M.D. - Medicine
Faculty of Medical Sciences of Sagua La Grande