Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonel Perdomo

MIAMI,Florida

Summary

Solid background in warehouse operations. Proven track record of maintaining organized and efficient warehouse environments, along with ensuring timely and accurate order fulfillment. Demonstrated ability to operate various warehouse machinery and coordinate with team members to achieve operational goals.

Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.

Experienced with managing returns and warranty processes and enhancing operational efficiency. Utilizes strategic planning and workflow improvements to drive customer satisfaction. Knowledge of team leadership and problem-solving in high-paced environments.

Experienced with IT support, including troubleshooting and system maintenance. Utilizes technical knowledge to resolve hardware and software issues efficiently. Strong understanding of collaborative work environments and adapting to evolving tech requirements.

Overview

7
7
years of professional experience

Work History

Warehouse Operator

Abboud Trading
05.2018 - 08.2020
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Ensured accurate order fulfillment, significantly reducing customer complaints.
  • Promoted positive work environment, recognizing and rewarding team achievements.
  • Reduced processing time for inbound shipments, meticulously organizing goods upon arrival.

Shipping Warehouse Assistant

Abboud Trading
01.2019 - 08.2020
  • Boosted warehouse efficiency, identifying areas for improvement and suggesting solutions to common issues encountered during daily operations.
  • Aided in receiving shipments, unloading trucks safely while verifying delivered goods against purchase orders.
  • Provided support during peak periods, working overtime when needed to ensure all orders were fulfilled in a timely manner.
  • Increased order accuracy by diligently verifying shipping information and product specifications.
  • Ensured smooth shipment processing by accurately labeling packages with appropriate shipping information.
  • Optimized space utilization in the warehouse by strategically organizing products for easy access and retrieval.
  • Expedited order fulfillment through skillful use of pallet jacks, forklifts, and other material handling equipment.
  • Checked and rechecked orders before packaging and shipping items.

Logistics Coordinator

Abboud Trading
04.2020 - 08.2020
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Improved order accuracy through meticulous data entry and verification processes.

Returns Manager

Abboud Trading
09.2020 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in SAP inventory tracking system.
  • Managed returns team, ensuring high-quality work and timely completion of tasks.
  • Collaborated with cross-functional teams to analyze trends in returned products, implementing improvements where necessary.
  • Communicated effectively with other departments such as Sales and Marketing to relay important information about product performance based on customer feedback from returns.
  • Monitored inventory levels of returned items, coordinating with the warehouse team for appropriate restocking or disposal actions.
  • Leveraged strong negotiation skills when dealing with suppliers, achieving better terms for product replacements or refunds on returned items.
  • Coordinated efforts between logistics teams and external carriers to facilitate efficient shipping arrangements for returned products.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Warranty Manager

Abboud Trading
09.2020 - Current
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
  • Implemented a user-friendly online system for customers to submit their claims conveniently while expediting the review process internally.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.

IT Intern

Abboud Trading
12.2020 - Current
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.
  • Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
  • Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
  • Supported senior developers in implementing new technologies and refining existing systems.
  • Improved team collaboration by setting up and managing virtual meeting platforms and collaboration tools.
  • Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
  • Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.

Education

Bachelor of Science - High School

Unidad Educativa Colegio Cristo Rey
Maracaibo Venezuela
01-2014

No Degree - Law

Universidad Rafael Urdaneta
Maracaibo, Venezuela

Skills

  • Strong communication skills
  • Microsoft office
  • Customer service
  • Analytical thinking
  • Workflow processes
  • Multitasking
  • Warehouse operations
  • Returns processing
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

IT Intern

Abboud Trading
12.2020 - Current

Returns Manager

Abboud Trading
09.2020 - Current

Warranty Manager

Abboud Trading
09.2020 - Current

Logistics Coordinator

Abboud Trading
04.2020 - 08.2020

Shipping Warehouse Assistant

Abboud Trading
01.2019 - 08.2020

Warehouse Operator

Abboud Trading
05.2018 - 08.2020

Bachelor of Science - High School

Unidad Educativa Colegio Cristo Rey

No Degree - Law

Universidad Rafael Urdaneta

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