Lizbeth Gonzalez
Humble,US
Summary
Detail-oriented, attentive associate dedicated to providing support to fellow employees to complete tasks according to preset schedules and processes. Currently student with expected graduation in May 2023 equipped with an Associate's degree actively seeking role where I can utilize skills and knowledge gained through experience and education to provide great service at every interaction. Competent, dependable associate equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.
Overview
6
6
years of professional experience
Work History
Associate
The Home Depot
Humble, US
04.2021 - Current
- Maintain knowledge of current sales and promotions to make suggestions to costumers based on their needs and preferences.
- Prepare merchandise for purchase as some items had to be directly handed to cashiers.
- Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Place special orders or call other stores to find desired items.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Declutter, clean and arrange shelves, aisles, and laydown areas to fit to costumers satisfactory shopping level.
- Re-arrange and display merchandise according to planogram or cross-merchandise like products to promote sales.
- Operate paging systems to notify recipients of incoming calls.
- Use zebra first phone on a daily basis to help in retail, manufacturing, and warehouse management by locating products, checking inventory levels and using as either phones or walkie-talkies.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Promote company products, services, and savings plans when appropriate.
- Greet customers and ascertain what each customer wants or needs.
- Started off as cashier, then transferred as a hardware associate where was then cross trained in customer service, paint mixing, electrical and lumber materials product knowledge.
Waitress
La Sirena Seafood
Houston, US
03.2020 - 03.2021
- Escort customers to their tables and write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Check identification of customers to verify age requirements for purchase and consumption of alcohol.
- Attempt to limit problems related to customers' excessive drinking by taking steps such as cutting off the alcohol supply to customers.
- Clean service or seating area and roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties as well as filling salt, pepper, sugar, cream, condiment, napkin containers, etc.
- Knowledgeable in using cash registers, calculators, or adding machines, and accept payment or make change.
- Review event bills for accuracy, and approve payment.
Sandwich Artist
Subway
Humble, US
03.2019 - 02.2020
- When opening the store set up the cash register and prepare bills for using cash registers, calculators, or adding machines, and accept payment or make change.
- Stock customer service stations with paper products or beverage preparation items.
- Scrub and polish counters, steam tables, dishes, and fountain equipment.
- Maintain a clean prep area, kitchen area, and dining room area at all times.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Describe menu items to customers or suggest products that might appeal to them.
- Prepare or serve menu items, such as sandwiches or salads using standard formulas or following directions.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Add relishes and garnishes to food orders, according to instructions.
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Education
Associate of Science -
Lone Star College - North Harris
Houston, TexasHigh School Diploma -
Spring Early College Academy
Humble, TexasAssociate of Arts -
Lone Star College - North Harris
Houston, TexasTimeline
Associate
The Home Depot
04.2021 - Current
Waitress
La Sirena Seafood
03.2020 - 03.2021
Sandwich Artist
Subway
03.2019 - 02.2020
Associate of Science -
Lone Star College - North Harris
High School Diploma -
Spring Early College Academy
Associate of Arts -
Lone Star College - North Harris