Hi, I’m
Leonel Valles
Ontario,CA
Summary
Reliable and ambitious individual with many strengths. A natural leader who is experienced in developing and implementing plans ultimately resulting in successful projects. Eager to learn and grow.
Overview
5
years of professional experience
Work History
Envoy AirlinesDallas, TX
Flight Attendant
11.2022 - Current
Job overview
- Followed safety, passenger and supply pre-flight checklists.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Brunch N SipPhoenix, AZ
Server Shift Leader
03.2022 - 10.2022
Job overview
- Provided exceptional service to high volume of daily customers.
- Performed multiple demanding tasks at once under heavy time constraints.
- Managed tables throughout dining room to execute service at highest level.
- Trained and acclimated new servers to restaurant's culture and operations.
Breakfast BitchPhoenix, AZ
Assistant Manager
10.2020 - 12.2021
Job overview
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
Chick Fil A Scottsdale, AZ
Manager
03.2020 - 11.2021
Job overview
- Executed new training initiative to improve skills and develop leaders from within.
- Greeted and assisted all customers daily in high-traffic store.
- Coordinated and launched a grand opening for a new store.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge
Campus BookstoreLas Cruces, New Mexico
Seasonal Associate
08.2019 - 10.2019
Job overview
- Prepared packages daily for Chegg, Amazon, and other online retailers.
- Tracked inventory of books and availability.
- Efficiently able to use the Point Of Sale (POS) in ringing up customers, checking inventory or processing prepaid orders.
- Able to communicate well with customers about store products, services, and refund policies.
Chick Fil A Odessa , TX
Manager
05.2018 - 02.2019
Job overview
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Reduced process lags by effectively managing staff to ensure optimal productivity.
- Mentored newly hired team member's in up-selling techniques, and to improve sales expertise.
- Taught staff how to handle difficult situations with professionalism.`
Education
Onate High School
2016
Skills
- Spanish Speaker
- Positive Mindset
- Results-oriented
- Adaptable
- People oriented
- Creative thinker
- Fast Paced
- Personable
Timeline
Flight Attendant
Envoy Airlines
11.2022 - Current
Server Shift Leader
Brunch N Sip
03.2022 - 10.2022
Assistant Manager
Breakfast Bitch
10.2020 - 12.2021
Manager
Chick Fil A
03.2020 - 11.2021
Seasonal Associate
Campus Bookstore
08.2019 - 10.2019
Manager
Chick Fil A
05.2018 - 02.2019
Onate High School
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