Leonela Fuentes
Alexandria,VA
Summary
Detail-oriented administrative professional with over 3 years of experience managing sensitive records, processing applications, maintaining databases, and providing exceptional customer service in a healthcare setting. Skilled in data entry, document management, recordkeeping, and administrative support with a strong commitment to accuracy, confidentiality, and efficiency.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Neighborhood Health
Alexandria, VA
08.2022 - Current
- Perform detailed eligibility assessments and verify information according to organizational policies and regulatory requirements.
- Process and review applications, supporting documentation, and income verification records with a high degree of accuracy.
- Monitor application status and documentation requirements to ensure timely completion and processing.
- Communicate professionally with clients to obtain missing information, answer questions, and provide updates.
- Enter, update, and maintain confidential client information in electronic databases while ensuring data integrity.
- Recorded details of client interactions and case results to ensure accuracy.
- Collaborate with team members and departments to improve workflow efficiency and client service delivery.
Education
C.S.C - Artificial Intelligence
Northern Virginia Community College
Annandale, VA12-2027
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05-2016
Skills
- Eligibility Analysis
- Income verification
- Medicaid
- Document management
- Administrative support
- Office Suite
- Scheduling and coordination
- Customer service
- Client communication
- Workflow efficiency
- Problem solving
- Critical thinking
- Written and verbal communication
- Data entry
- Eligibility procedures
- Appointment scheduling
- Documentation and paperwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Eligibility Specialist
Neighborhood Health
08.2022 - Current
C.S.C - Artificial Intelligence
Northern Virginia Community College
High School Diploma -
Oxon Hill High School