Leonela Quilihua Ortiz
Naco,United States
Summary
Highly-motivated employee with desire to take on new challenges. Equipped with administrative, organizational and customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Technician
The Michaels Organization
03.2023 - Current
- Maintained up-to-date price lists to accurately be able to charge our residents.
- Sorted and delivered materials to different work areas and staff.
- Provided exceptional customer service when addressing inquiries related to product availability or shipment status.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
- Reduced payment errors by meticulously reviewing and verifying invoices.
- Enhanced vendor relationships through timely and accurate payments.
- Provided exceptional customer service to internal departments and external vendors, addressing inquiries promptly and professionally.
- Reviewed vendor statements regularly, identifying discrepancies early on to prevent unpaid invoices from affecting the company''s credit rating.
- Managed a diverse range of invoices from various industries, adapting quickly to unique requirements and documentation standards.
- Created and managed asset paperwork to increased efficiency in stocking and locating appliances.
- Assisted FOM on daily reports such as the RCI report, Close out report as well as assisted in the hiring process.
- Assisted employees with UKG, 401K, real page and learning center.
Customer Service Representative
The Michaels Organization
12.2016 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Assisted FOM with daily reports such as the on hold report as well as the overdue reports.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Achieved timely completion of work orders by prioritizing tasks based on urgency and impact on operations.
Housekeeper
The Michaels Organization
10.2016 - 12.2016
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Returned emptied garbage receptacles to proper locations.
Production Assistant Manager
Fiesta Canning Company
07.2015 - 10.2016
- Boosted production efficiency by implementing streamlined processes and optimizing workflows.
- Assisted with scheduling, coordinating, and monitoring daily tasks to ensure smooth workflow.
- Improved product quality with strict adherence to safety protocols and quality standards.
- Increased output by training staff in advanced production techniques, ensuring a skilled workforce.
- Supported the Production Manager in meeting tight deadlines and achieving production targets.
- Managed employees work schedules accordingly to accomplish production goals.
Education
No Degree - Nursing Assistance
Cochise College
Douglas, AZHigh School Diploma -
Bisbee High School
Bisbee, AZ05.2014
Skills
- Wasp
- Report Generation
- Appointment Scheduling
- Data Collection and Entry
- Spreadsheets
- Microsoft Excel
- Staff Training
- Bilingual
- Multitasking
- Computer skills: Word, Excel, Google sheets and Google docs
- Assignment Delegation
- Teamwork and Collaboration
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Technician
The Michaels Organization
03.2023 - Current
Customer Service Representative
The Michaels Organization
12.2016 - 03.2023
Housekeeper
The Michaels Organization
10.2016 - 12.2016
Production Assistant Manager
Fiesta Canning Company
07.2015 - 10.2016
No Degree - Nursing Assistance
Cochise College
High School Diploma -
Bisbee High School
- CNA - Certified Nurse Assistant
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