Leonela Velasquez

• - Approached and engaged customers to promote products and services
• - Consistently met and exceeded sales goals
• - Demonstrated strong product knowledge
• - Maintained clean and organized workspace

• - Delivered personalized customer service to increase repeat business and client loyalty
• - Managed inventory, restocking, and product organization
• - Priced merchandise and maintained accurate displays
• - Handled customer concerns and resolved complaints professionally
• - Covered employee absences and maintained daily operations
• - Assisted with opening and closing procedures

• Collaborated with housekeeping to ensure rooms met cleanliness and readiness standards.
• Trained new staff on operational procedures and customer service best practices.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
• Able to check in large groups while ensuring great customer service and with guest requests in mind.

Played a key role in expanding a small business into a multi-location operation with three active sites. Developed and maintained relationships with out-of-state clients, coordinating large-volume delivery orders. Managed financial tasks including issuing checks to clients and vendors. Led marketing efforts through social media promotion and direct community outreach, including door-to-door engagement to increase local awareness and drive customer growth.

• - Greeted guests and managed check-ins/check-outs in a fast-paced hotel environment
• - Handled reservations and guest inquiries
• - Maintained professionalism during high-volume periods
• - Resolved guest concerns to ensure satisfaction
• - Collaborated with team members for smooth operations