LEONESE JEROME
Fort Leonard Wood,MO
Summary
Nursing student with extensive hands-on experience in patient care and clinical procedures. Demonstrated capability in supporting medical teams while ensuring patient safety and comfort. Recognized for effective collaboration and adaptability in fast-paced healthcare environments, excelling in both technical and compassionate care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Insurance Sales Agent
Teletech
Home, FL
08.2018 - Current
- Assessed client needs to recommend optimal health insurance coverage options.
- Educated clients on health plan benefits and enrollment processes.
- Consistently exceeded sales goals while achieving high customer satisfaction ratings.
- Ensured compliance with state and federal regulations during all client interactions.
- Delivered exceptional support to clients via phone, email, and online platforms.
- Achieved company targets for new policy sales, contributing to revenue growth.
Cashier, Kitchen Staff, Server, and Coordinator
Walt Disney World
Lake Buena Vista, FL
02.2013 - 10.2016
- Processed guest orders efficiently at register, ensuring quick service.
- Prepared and cooked meals in high-volume kitchen while maintaining quality standards.
- Served meals to guests, managing condiments and seating arrangements effectively.
- Provided operational support to cast members, addressing inquiries and assisting management.
- Reported safety and operational concerns to management, optimizing staff positioning.
- Trained new staff on relevant processes and procedures to ensure compliance.
- Motivated staff through positive reinforcement techniques to enhance team performance.
Education
Practical Nursing Program - SPN
Waynesville Career Center
true06.2025
Associate of Arts - General Studies
Valencia College
Orlando, FL01.2018
Skills
- Patient care and safety compliance
- Medication administration
- Health assessment and education
- Effective healthcare communication
- Time management skills
- Clinical assessment techniques
- IV therapy and tracheostomy care
- Catheter management
Accomplishments
- Broke the company record for highest health insurance sales in a single month at Teletech (March 2022).
- Recognized for outstanding customer service performance at Walt Disney World (2015).
- Set record for fastest guest service transactions at Walt Disney World register operations (2015).
- Completed clinical rotations across hospitals, nursing homes, and clinics, gaining practical experience in a variety of healthcare settings.
- Completed 8 hours of community service at Richland Care Center
Certification
- Basic Life Support (BLS) Certification
American Heart Association – August 2024
Languages
English
Full Professional
Haitian Creole
Native/ Bilingual
Timeline
Health Insurance Sales Agent
Teletech
08.2018 - Current
Cashier, Kitchen Staff, Server, and Coordinator
Walt Disney World
02.2013 - 10.2016
Practical Nursing Program - SPN
Waynesville Career Center
Associate of Arts - General Studies
Valencia College
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