Leoni Buenafe
Honolulu,HI
Summary
Highly motivated Customer Service Representative with 7+ years of experience providing excellent customer service and support. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Excels in team environments, but also able to work alone.
Overview
6
6
years of professional experience
Work History
Guest Services Agent
Aqua Aston Hospitality
10.2023 - Current
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted with luggage handling, valet services and concierge services.
Stock and Web Manager
Sensually Yours
01.2022 - 08.2024
- Built purchase orders and pushed the orders through to vendors.
- Processed invoices and labeled incoming shipment for distribution.
- Managed product numbers by conducting inventory counts.
- Prepped online pick up orders and shipped any outgoing orders.
- Submitted new products to the website for display.
- Prepared return to vendor invoices for defective items.
- Performed supply runs.
Sales Associate
Sensually Yours
12.2020 - 08.2024
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash and card transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
SH Fender
07.2019 - 04.2020
- Followed up with customers about vehicle issues to maintain high standards of customer service.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Auto World Specialists
09.2018 - 07.2019
- Followed up with customers about vehicle issues to maintain high standards of customer service.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Kamehameha Schools
Honolulu, HI05.2017
Skills
- Critical thinking - solve problems and make informed decisions
- Communication - engage in conversations through email and over the phone
- Computer skills - efficient with apps in google and microsoft
- Time management - efficient in completing tasks in a timely manner
- Organized and can manage multiple tasks effectively
- Guest Relations - managing guests' experiences and ensuring they have a pleasant experience
Timeline
Guest Services Agent
Aqua Aston Hospitality
10.2023 - Current
Stock and Web Manager
Sensually Yours
01.2022 - 08.2024
Sales Associate
Sensually Yours
12.2020 - 08.2024
Customer Service Representative
SH Fender
07.2019 - 04.2020
Customer Service Representative
Auto World Specialists
09.2018 - 07.2019
High School Diploma -
Kamehameha Schools
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