Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonid Goryanoy

Ozark,MO

Summary

Adept at enhancing customer experiences and streamlining order processes, I excelled in fast-paced environments at McDonald's and Sonic DriveIn. Leveraging skills in drive-thru operations and exceptional customer service, I consistently maintained high standards of cleanliness and efficiency, contributing to improved service delivery by 30%. My integrity and organizational abilities underpin my professional approach.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Nixa, MO
07.2024 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Informed customers about daily specials in an engaging manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Crew Member

Sonic DriveIn
Nixa, MO
05.2024 - 07.2024
  • Executed tasks such as accepting orders, processing payments, and dispensing change as a cashier.
  • Maintained cleanliness of restaurant by sweeping floors, wiping tables, and handling trash.
  • Assembled milkshakes meeting organizational standards.
  • Ensured meals were delivered punctually by expediting the processing of takeout orders.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Presented orders to guests within anticipated service times.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
10-2024

Skills

  • Drive-thru operations
  • Integrity and honesty
  • Multitasking and organization
  • Order delivery practices
  • Safety awareness
  • Order management
  • Product knowledge
  • Line efficiency
  • Heavy lifting
  • Flexible schedule
  • Self-discipline
  • Customer service
  • Cleaning and sanitizing

Certification

  • I Have My EPA 608 Licenses
  • I Finished HVAC School Through Skillcat
  • I Have My NATE Ready to work Certificate.

Timeline

Crew Member

McDonald's
07.2024 - Current

Crew Member

Sonic DriveIn
05.2024 - 07.2024

High School Diploma -

Penn Foster Career School

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Leonid Goryanoy