LEONID LENNY YUSUPOV
New York,NY
Summary
Dedicated and experienced banking professional with over 20 years of expertise in the financial services industry. Proven track record in fraud management, online banking platform development, branch administration, and multi-unit department oversight. Skilled in managing large-scale projects, including system conversions and mergers, with a focus on ensuring seamless integration and operational efficiency. Proficient in core banking systems such as DNA Fiserv, Miser, and Kirchman, and highly capable in system testing and issue resolution.
Overview
22
22
years of professional experience
Work History
Banking Services Department AVP
Flagstar Bank
08.2011 - 10.2024
- Managed multi-unit department responsible for Safe Deposit, Return Mail, Abandoned Property, and Health Savings Accounts (HSAs), ensuring compliance with banking regulations and standards
- Oversaw the implementation of process improvements in safe deposit services, resulting in increased efficiency and customer satisfaction
- Led initiatives to enhance the return mail process, reducing turnaround times and improving record accuracy
- Supervised a team of specialists, providing training and development to optimize performance and ensure adherence to compliance standards
- Collaborated with IT teams to test new systems and enhancements, identifying and resolving issues to maintain smooth operations
Branch Administration
NYCB
05.2008 - 09.2011
- Collaborated with regional managers and branch staff to implement new incentive programs aimed at enhancing employee engagement and driving customer satisfaction
- Monitored and supported daily retail operations across multiple branches, ensuring that branch activities aligned with the bank’s operational and customer service standards
- Conducted performance analysis and provided insights to regional managers to enhance operational efficiency and service delivery at the branch level
- Played a key role in developing training programs for branch staff, focusing on regulatory compliance, customer service, and sales strategies
- Acted as a liaison between branch managers and the corporate office, streamlining communication and addressing operational challenges effectively
Electronic Banking
NYCB
01.2003 - 04.2008
- Managed Visa debit fraud investigations, overseeing the resolution of fraud claims and implementing preventive measures to reduce future incidents
- Collaborated with law enforcement and compliance teams to investigate financial crimes, ensuring adherence to regulatory and legal standards throughout the investigative process
- Developed and implemented streamlined procedures for handling fraud cases, reducing resolution times and improving the bank’s fraud detection capabilities
- Trained staff in fraud detection and customer service best practices, ensuring a knowledgeable team capable of handling customer inquiries and issues effectively
- Established key performance indicators (KPIs) and monitoring systems to track fraud cases, allowing for timely intervention and reporting to regulatory bodies
Education
Bachelor's - Finance
Hunter College
Queens, NY05.2001
Skills
- Core Banking Systems
- DNA Fiserv
- Miser
- Kirchman
- Fraud Management
- Financial Crime Investigation
- Online Banking Platform Development
- Branch Operations
- Administration
- Project Management
- System Conversions
- System Testing
- Issue Resolution
- Proficient in Excel
- Proficient in Word
- Regulatory Compliance
- Team Collaboration
- Leadership
- Process Improvement
- Efficiency
Timeline
Banking Services Department AVP
Flagstar Bank
08.2011 - 10.2024
Branch Administration
NYCB
05.2008 - 09.2011
Electronic Banking
NYCB
01.2003 - 04.2008
Bachelor's - Finance
Hunter College
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