Leonida Whiteley
Westbrook
Summary
Dynamic banking professional skilled in customer relationship management and cash handling. Successfully led training initiatives to boost team performance while ensuring compliance with banking regulations and enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
Bank Branch Manager
Lone Oak Bank
Loraine
06.2025 - 06.2025
- Supervised daily branch operations, ensuring compliance with banking regulations and enhancing overall service quality.
- Managed cash handling procedures and balanced cash drawers accurately.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Promoted bank products and services, aligning offerings with customer needs to drive engagement and satisfaction.
- Assisted customers with account inquiries and provided excellent service.
- Supported staff training initiatives to enhance team performance and skills.
- Coordinated community outreach events, strengthening local relationships and increasing branch visibility within the community.
- Implemented security measures to safeguard assets and protect customer information.
Branch Manager
Western Bank
Loraine
05.2017 - 06.2025
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to discuss performance and set strategic goals.
- Oversaw customer service initiatives to improve client satisfaction levels.
- Coordinated branch activities and events, enhancing community engagement and visibility.
- Fostered strong relationships with clients to understand their banking needs.
- Managed staff scheduling, hiring, and training to build a skilled and motivated team.
- Directed daily operations of branch, ensuring seamless customer service and effective human resources management.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Nursing - Nursing
South Plains College
Levelland, TX05-1977
Some College (No Degree) - Marketing
Western Texas College
Snyder, TXSkills
- Cash handling
- Compliance management
- Financial monitoring
- Sales strategies
- Customer relationship management
- Team leadership
Timeline
Bank Branch Manager
Lone Oak Bank
06.2025 - 06.2025
Branch Manager
Western Bank
05.2017 - 06.2025
Nursing - Nursing
South Plains College
Some College (No Degree) - Marketing
Western Texas College