Overview
Work History
Timeline
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Leonidas H. Brooks

Leonidas H. Brooks

Honolulu,HI

Overview

26
26
years of professional experience

Work History

Consumer Experience Analyst

United Healthcare
10.2023 - Current
  • Conduct high-quality research and personalized outreach to members, solving the most complex issues, to include medical claims and prior authorizations
  • Deliver exceptional service by understanding members, navigating ambiguity, and demonstrating resilience
  • Use a high-touch approach for distressed members with empathy and creativity in problem-solving
  • Employ diverse communication styles, professionally resolve conflicts, and leverage critical thinking to assess situations

Community and State Dual Special Needs/ Medicaid /Medicare Member Services Supervisor

United Healthcare
07.2021 - 10.2023
  • Manage 20 plus employees on day-to-day task servicing Medicaid/Medicare and Dual Special Needs Plan members
  • Complex problem solving on a daily, helping team navigate through tough situations
  • Navigate through multiple systems and programs to ensure tasks were complete in timely manner
  • Consistently recognized as a top performer in leadership abilities, receiving the highest marks on yearly evaluations

Care Coordinator (DSNP Navigator)

United Healthcare
Honolulu, HI
05.2020 - 07.2021
  • Investigate, evaluate, and respond to customer inquiries and grievances obtained from internal / external telephone calls and emails, formulate resolutions and then document according to federal guidelines
  • Interact with different departments and external providers to resolve customer service situations, to notify of recurrent problem areas within our system operations, and assist in formulating solutions to eliminate recurrent issues
  • Introduce customers to various programs and educate on how to maximize the proper utilization of all benefits
  • Special Role: Metrics Champion, Employee Experience Champion

Store Worker WG-4 Step 2

DECA
Honolulu, HI
06.2016 - 01.2020
  • Receive, supply, equipment for resale items
  • Operate a computer system that calculates and marks prices as well as determines weights of merchandise
  • Responsible for the reception of over 25K in merchandise daily

Unit Supply Specialist

United States Army
01.1999 - 12.2016
  • Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and turned in organization and installation supplies and equipment
  • Operated unit-level computer system
  • Prepared all organizational supply documents
  • Maintained automated supply system for accounting of organizational and installation supplies and equipment
  • Issued and received small arms
  • Secured and controlled weapons and ammunition in security areas
  • Scheduled and performed preventive and organizational maintenance on weapons

Property Book Non-Commissioned Officer in Charge

United States Army
Schofield Barracks, HI
07.2015 - 12.2016
  • Conduct equipment management for an Infantry Brigade Combat Team with 6 large subordinate organizations capable deploying worldwide
  • Supervised the accountability for 33 subordinate organizations’ equipment valued over $1B
  • Provided logistical guidance for large organization of over 3000 personnel

Logistic Staff Non Commissioned Officer in Charge

United States Army
Schofield Barracks, HI
06.2013 - 07.2015
  • Managed logistical operations for a large organization with 7 subordinate companies and 900 personnel
  • Supervised all logistic personnel within the organization
  • Created a Standard Operational Procedures that was non existing in the organization which improved daily logistic operations within the organization
  • Demonstrated outstanding budgeting expertise with the organizations Government Purchase Card program as a billing official, managing over 200K annually with zero losses

Supply Non-Commissioned Officer in Charge

United States Army
Schofield Barracks, HI
08.2010 - 06.2013
  • Supervised the accountability for a small organization with equipment valued over $50M
  • Deployed in support of Operation Enduring Freedom to Afghanistan from March 2011-March 2012
  • Requisitioned all needed supplies and equipment for the organization with zero losses

Supply Non-Commissioned Officer in Charge

United States Army
Heidelberg, GE
07.2007 - 08.2010
  • Supervised the accountability for a multinational (NATO) organization with equipment valued over $20M
  • Provided direct logistical support for a Lieutenant General
  • Cited multiple times by senior officers for logistic expertise

Supply Non-Commissioned Officer in Charge

United States Army
Friedberg, GE
11.2002 - 07.2007
  • Deployed twice in support of Operation Iraqi Freedom March 2003-July 2004 and January 2006-March 2007
  • Cited multiple times for being the best logistician in the organization, to include the Supply Excellence Award

Supply Clerk

United States Army
Fort Carson, CO
06.2000 - 11.2002
  • Assisted in all aspects of logistics for a small organization

Trainee

United States Army
Fort Benning, GA
11.1999 - 06.2000
  • Trained for a career as a Unit Supply Specialist

Timeline

Consumer Experience Analyst

United Healthcare
10.2023 - Current

Community and State Dual Special Needs/ Medicaid /Medicare Member Services Supervisor

United Healthcare
07.2021 - 10.2023

Care Coordinator (DSNP Navigator)

United Healthcare
05.2020 - 07.2021

Store Worker WG-4 Step 2

DECA
06.2016 - 01.2020

Property Book Non-Commissioned Officer in Charge

United States Army
07.2015 - 12.2016

Logistic Staff Non Commissioned Officer in Charge

United States Army
06.2013 - 07.2015

Supply Non-Commissioned Officer in Charge

United States Army
08.2010 - 06.2013

Supply Non-Commissioned Officer in Charge

United States Army
07.2007 - 08.2010

Supply Non-Commissioned Officer in Charge

United States Army
11.2002 - 07.2007

Supply Clerk

United States Army
06.2000 - 11.2002

Trainee

United States Army
11.1999 - 06.2000

Unit Supply Specialist

United States Army
01.1999 - 12.2016

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Leonidas H. Brooks