Leonidas Ryterski
Clinton Township,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Has worked out of class as a supervisor for five months, completed special projects for management, with experience creating and facilitating training for peers and management.
Overview
23
23
years of professional experience
Work History
Assistance Payments Worker/Supervisor WOC
State Of Michigan DHHS
08.2011 - Current
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
- Actively participated in professional development opportunities to stay current on best practices within the fields of business and administration.
- Completed Leadership training, including training in effective communication and resolving conflict.
- Promoted a positive work environment by fostering open communication, teamwork, and professionalism among colleagues.
- Mentored new employees on department procedures while providing ongoing support for their professional growth.
- Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
- Enhanced department productivity by implementing new strategies to process applications more quickly.
- Utilized case management software effectively for tracking client progress and maintaining organized records of all interactions.
- Facilitated internal training sessions for colleagues aimed at teaching new policies within the department to over 60+ people on multiple occasions.
- Led customer orientation for programs at offsite partner agencies.
- Developed strong relationships with community partners, connecting clients with additional resources as needed.
- Communicated with people from various cultures and backgrounds on application process.
Store Manager
Wireless Premium Networks
11.2010 - 12.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Independent Business Owner
Primerica
05.2010 - 12.2010
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Delivered compelling sales presentations to prospective clients emphasizing the benefits of partnering with our organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Communications Technician
Comcast
08.2008 - 04.2010
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain a safe work environment.
- Ensured regulatory compliance by adhering to industry standards when installing or repairing communication equipment.
- Installed and maintained systems and analyzed users' needs.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
Retail Sales Supervisor
Best Buy
09.2001 - 08.2008
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Streamlined scheduling processes to ensure adequate staffing levels during high-volume times, maximizing sales potential without sacrificing employee satisfaction.
- Trained and oriented associates to maximize team performance.
- Created and implemented new employee orientation for over 50 employees.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
No Degree - Family Life Education
Spring Arbor University
Spring Arbor, MINo Degree - Community Development
Central Michigan University
Mount Pleasant, MI12.2024
Associate of Arts - Liberal Arts And General Studies
Macomb Community College
Warren, MI08.2006
Skills
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Problem-Solving
- Knowledgeable in Microsoft Office Suite
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
- Team building
Timeline
Assistance Payments Worker/Supervisor WOC
State Of Michigan DHHS
08.2011 - Current
Store Manager
Wireless Premium Networks
11.2010 - 12.2012
Independent Business Owner
Primerica
05.2010 - 12.2010
Communications Technician
Comcast
08.2008 - 04.2010
Retail Sales Supervisor
Best Buy
09.2001 - 08.2008
No Degree - Family Life Education
Spring Arbor University
No Degree - Community Development
Central Michigan University
Associate of Arts - Liberal Arts And General Studies
Macomb Community College
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