LEONIE ARNAUD
Orlando,FL
Summary
Highly motivated French native professional with experience and proven knowledge in customer relations and commercial discussions who recently transitioned from healthcare to the technology sector. Hard-working, self-starter who is eager to support the larger company goals. Demonstrated ability to execute cross-functional projects and lead others through effective time management, organization, and strong interpersonal skills.
Overview
3
3
years of professional experience
Work History
Partner Solution, Team Lead
Stax Payments
04.2025 - Current
- Support partners throughout the merchant application process, ensuring a smooth and efficient onboarding experience.
- Identify process gaps and collaborate with Product teams to drive continuous improvements.
- Partner with Risk teams during reviews to address concerns and facilitate timely approvals.
- Collaborate cross-functionally to optimize transaction workflows and reduce operational friction.
- Participate in partner calls alongside Account Managers to provide guidance and resolve inquiries.
- Conducte detailed analyses of payment systems, identifying opportunities to improve efficiency and performance.
Partner Success Specialist
Stax Payments
04.2023 - 04.2025
- Delivered technical and financial support to ISV partners, ensuring successful onboarding and ongoing satisfaction.
- Collaborated closely with Engineering and Implementation teams to onboard new partners efficiently.
- Educated partners on company processes, policies, and best practices to drive adoption and compliance.
- Guided partners through technical onboarding requirements, providing hands-on support as needed.
- Supported both existing and new partners through a full company merger, ensuring continuity and minimal disruption.
- Provided ongoing feedback to Product teams to enhance workflows and improve partner experience.
- Acted as a liaison between ISV partners and internal teams, facilitating clear communication and issue resolution.
Education
Bachelor’s - Science
UCF
Orlando, FL05-2018
Skills
- Customer Advocacy
- Leading Cross-functional Initiatives
- Team Building
- Hubspot, Jira
- Operations management
Languages
French
Native or Bilingual
Timeline
Partner Solution, Team Lead
Stax Payments
04.2025 - Current
Partner Success Specialist
Stax Payments
04.2023 - 04.2025
Bachelor’s - Science
UCF