Summary
Work History
Education
Skills
Timeline
Generic

Leonie G leslie

Boynton Beach,FL

Summary

Innovative trainer institutes new methods of employee assessment and skill development to improve performance by staff at all levels of organization. Communicative and independent individual familiar with various teaching methodologies and techniques. Presents training material to large group, in-person or on camera. Talented trainer who utilizing, excellent skills, course planning and observational skills, dedicated to planning successful courses to achieve client objectives, creative thinker searches for ways to improve training plans and delivery for better results.

Work History

Collections Trainer

C4 Global Solutions
  • Conducted training sessions following established curricula
  • Created and facilitated training programs, equipping employees with intelligence to work in diverse environment
  • Utilized techniques to enhance communication skills, build rapport, and influence others
  • Designed and conducted training sessions to enhance perception and decision-making skills

Team Manager

ADS Global
  • Communicated with players to provide game schedules, strategy documents and training programs
  • Coordinated video recording services to document games and tournaments
  • Developed and implemented data-driven performance movement system to improve individual and team performance
  • Implemented professional development programs to reduce employee turnover and increase employee satisfaction
  • Monitored and documented player statistics for performance evaluation
  • Worked with coaches to develop game-plan strategy and practice formats

Bill collector/Customer Services Rep.

Alliance One
  • Conferred with customers by telephone to determine reason for overdue payments and to review term of payment options available and set-up customers on payment if needed
  • Located and notified customers of delinquent accounts by mail and to solicit payment
  • Investigated payment arrears in debtor portfolios, coding information appropriately to determine subsequent collection process
  • Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties
  • Utilize skip-tracing methods to find debtors
  • Demonstrated professionalism and poise in difficult and tense situations

Education

No Degree - Phlebotomy Technician

Cambridge College of Healthcare & Technology
Delray Beach, FL
08.2024

Skills

  • Venipuncture
  • Proficient with vital signs
  • Specimen Collections
  • Patient Communication
  • Training Manager
  • Customer Service

Timeline

Collections Trainer

C4 Global Solutions

Team Manager

ADS Global

Bill collector/Customer Services Rep.

Alliance One

No Degree - Phlebotomy Technician

Cambridge College of Healthcare & Technology

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Leonie G leslie