Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonie Lawrence-Clarke

Davenport,FL

Summary

Motivated Customer Service Professional with over 25 years of outstanding customer service experience. Provide support to other members of Management. I have a positive attitude, able to go above and beyond for customer satisfaction. Skilled in problem resolution, cash handling, assisting management, delegating staff and team leadership. Administrative and Clerical skills are strong with keen attention to details, with excellent verbal and written communication skills.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Office Manager/Customer Service Representative

Florida Safety Council
09.2005 - Current
  • Customer Service: Assist a variety of customers: Explain and educate clients on the different services offered by the
  • Florida Safety Council
  • Register clients for classes and appointments; this would include Traffic, Behind the wheel training,
  • Permit testing,
  • Driver license testing, Driving under the influence of Alcohol or Drugs classes, Evaluations for substance abuse and treatment classes
  • Ignition interlock, Special Supervision and SCRAM monitoring programs
  • Process and file client's information into the appropriate computer programs such as COMPMAN and
  • CARS system
  • Knowledge of DHSMV laws regarding Licensing, DUI's, Drug charges, mandated classes and or Court ordered courses, Laws and requirements regarding out of state offenses
  • Search clients in Database programs such as CDS and AS400
  • Utilize ExpressNet programs for MVR's
  • Inbound /Outbound calls
  • Print rosters and certificates for clients who completes classes
  • Reconciliation daily receipts including GovPayNet services
  • Classroom setup and close down, Ordering supplies.

Case Specialist IV- Courtroom Clerk

Massachusetts Department of the Trial Court
04.1981 - 07.2003
  • 01103
  • Attend courtroom daily to assist First assistant clerks and Judges to serve as court liaison
  • Swear in defendants and filed all pleadings with the court clerk at arraignments
  • At arraignments prepare for trials by organizing exhibits and other key evidence
  • Call and swear in witnesses to testify under oath at court hearings
  • Served as court liaison by attending court hearings and presenting reports and recommendations
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
  • Obtained signatures from attorneys for legal documents
  • Filed documents with the courts on behalf of the attorney
  • Organized files for court proceedings
  • Processed appeals, motions and pretrial agreements
  • Issue Summonses, Capias and Warrants through our court BASCOT system.

Education

GED -

Massachusetts Career Development Institute,
Springfield, MA

Skills

  • Leadership Accountability & Dependability
  • Decision Making & Judgement Energy and Stress Management
  • Communication Customer Focus
  • Problem Solving Team Work
  • Adaptability / Flexibility
  • Authorized to work in the US for any employer
  • Skills
  • Microsoft Word, Office, Windows, Excel, Access, Email, Proctor Tester (10 years), Customer Care, CSR,

Certification

SCRAMCAM Certified (Alcohol Monitoring System, PAN, PSI, Kryterion and Castle Proctor tester. PAN (Proctor Tester) SCRAM net . Alcohol Monitor System, PAN Proctor Console Training I-9 Verification

Timeline

Office Manager/Customer Service Representative

Florida Safety Council
09.2005 - Current

Case Specialist IV- Courtroom Clerk

Massachusetts Department of the Trial Court
04.1981 - 07.2003

GED -

Massachusetts Career Development Institute,

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Leonie Lawrence-Clarke