Oreoluwa Leonie Antoine-Djoyi
Brand Manager / Web Designer
33b, Olabanji Olajide Street, Lekki Phase 1,Lagos
Summary
I am a natural leader experienced in working and developing great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience in providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
Work History
Client Manager
Addy & Mark Consulting
Jersey City, NJ
07.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored daily operations to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Partnered with superiors to deliver services that support company objectives and consistent with corporate values.
- Prepared presentations for clients showing success and credibility of social media growth.
- Handled client research activities when requested.
Founder
Mullys Haven
Lekki, Lagos
05.2019 - Current
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Identified business development challenges and customer concerns for proactive resolution.
- Prepared annual budgets with controls to prevent overages.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Executive Assistant and Business Manager
Delphine Beauty World
Lekki Phase 1, Lagos
05.2018 - Current
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Facilitated training and onboarding for incoming office staff.
- Created expense reports, budgets and filing systems for management team.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and calculated salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Procured facility tools and equipment as well as decor for interior design setting.
- Sourced and coordinated product procurement, delivery and sampling nationally and internationally.
Engagement & Concierge Manager
The Creative Movement Hub
Jersey City, NJ
08.2019 - 07.2021
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Managed editorial calendars and rescheduled PR events and meetings.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Created social media contents and aligned posts to include branding and trending ideas.
- Actively listened to clients' requests, confirming full understanding before addressing concerns and executing solutions.
Success Specialist / Project Assistant
The Creative Movement Hub
Jersey City, NJ
08.2018 - 08.2019
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time.
Social Media Manager
Amore
Lekki, Lagos
02.2018 - 04.2018
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Drove cross-functional collaboration with focus on quality service delivery.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Worked with department personnel to deliver brand consistency in social media messages.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Suggested and implemented new features to develop brand awareness for client companies.
Front Desk / Social Media Manager
Tres Chic Beauty Bar
Lekki, Lagos
10.2017 - 02.2018
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Increased customer service ratings through personable service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Delivered prompt service to prioritize customer needs.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Worked with department personnel to deliver brand consistency in social media messages.
- Updated website with recent company details and pricing.
Cashier and Store Keeper
Anthoine Ventures
Abraham Adesanya, Ajah, Lagos
01.2008 - 12.2011
- Received, tagged merchandise and neatly stocked on shelves and display for visual display.
- Assisted customers by answering questions and suggesting merchandise.
- Worked with fellow staff in grocery, procurement and administrative departments.
- Kept sales receipts and maintained accounting records.
- Used DacEasy to process and document product sales and inventories.
Education
High School Diploma -
04.2011 - 04.2014
Studied Accounting, Cost Accounting, Economics and Business Management.
- Member of GNABUS [Ghana National Association of Business Students]
Bachelor of Applied Science in Information Technology - Software Engineering
04.2011 - Current
- I have studied Html, Css, Javascript so far.
- More courses to study to attain my Bachelor of Applied Science in Information Technology overseas.
Skills
Business development and planning
Sales presentations
Sales Reporting
Analytical problem solver
Strategic planning
Account management
Shipping procedures understanding
Order fulfillment
Stocking and replenishing
Technical Support
CRM
Creative problem solving
Operational leadership
Staff training and development
Business administration
Project Management
Customer Relationship Management
Employee management
Brand / Product Consulting
Social Media Management
Content and digital asset management
Promotion tactics implementation
Event Planning
Information Technology / Computer Operations
Graphic Art Creations
Graphical Concepts
User Interface / User Experience Critic
Website Designing
Timeline
Engagement & Concierge Manager - The Creative Movement Hub
08.2019 - 07.2021
Client Manager - Addy & Mark Consulting
07.2019 - Current
Founder - Mullys Haven
05.2019 - Current
Success Specialist / Project Assistant - The Creative Movement Hub
08.2018 - 08.2019
Executive Assistant and Business Manager - Delphine Beauty World
05.2018 - Current
Social Media Manager - Amore
02.2018 - 04.2018
Front Desk / Social Media Manager - Tres Chic Beauty Bar
10.2017 - 02.2018
Osudoku Senior High Technical School - High School Diploma,
04.2011 - 04.2014
National Institute of Technology - Bachelor of Applied Science in Information Technology, Software Engineering
04.2011 - Current
Cashier and Store Keeper - Anthoine Ventures
01.2008 - 12.2011