Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Leonie Sachette Mandeville

Leonie Sachette Mandeville

Healthcare Administrator
New York City Metropolitan,NJ

Summary

Doctor of behavioral health with behavioral health integration skills that focuses on improving patient experiences, supporting positive clinical outcomes and reducing healthcare costs and inefficiencies. Astute professional well-versed in identifying and utilizing appropriate national quality and performance improvement measures and proven scientifically models.


Goal-driven result oriented Healthcare Administrator with proven exemplary level of healthcare service delivery to patients. Dedicated managed care leader with highly planning and implementation strategies for improving patient access workflows and other processes. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Well-versed in training and managing employees. Highly organized and hardworking with excellent planning and program management skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Hospital Care Investigator

NYC Health + Hospitals/Bellevue
New York, NY
07.2019 - Current
  • Supervises a forensic, trauma, and a general managed care unit of Hospital Care Investigators
  • Research and resolve complex accounts or issues relating to insurance verification, pre-certification and financial counselling
  • Evaluates and actively problem-solve presenting situations using these as educational opportunities for staff
  • Monitors and evaluates Hospital Care Investigators work performances, attendance, adherence to the systems policies and procedures, and provide learning or coaching opportunities and corrective actions
  • Facilitates huddles, monthly one-on-one conferences, annual performance evaluations, training, and counselling sessions
  • Addresses patient’s concerns and enquiry when escalated
  • Monitors work queues, and review accounts for accurate verification and timely notification to maintain unit’s goal of maximizing revenue.

Doctor of Behavioral Health Internship

NYC Health + Hospitals/Bellevue
New York City, NY
08.2021 - 12.2021
  • Completed four business case studies based on quality improvement initiatives
  • Completed one research and presentation focusing on a performance improvement plan
  • Conducted an applied culminating project based on maximizing revenue through improved billing practices and productivity for behavioral health integration.
  • Evaluated operational and financial practices,and identified improvement opportunities to maximize workflow and improve revenue.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Market Research Analyst Intern

Glendor Inc/Arizona State University
Salt Lake City, UT
01.2021 - 03.2021
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Identified research hospitals nationwide to determine de-identification utilization status.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Analyzed and consolidated data to generate reports.


NYC Health & Hospitals/Coney Island
Brooklyn, NY
08.2015 - 07.2019
  • Verified validity of Medicaid and Medicaid Managed Care account discrepancies by obtaining and investigating claim denials/payments via remittances, work lists and dashboards using Sorian and Epic
  • Reviewed and abstract medical charts to obtain pertinent information for accurate coding and completing third party billing
  • Prepared appeals for claim denials
  • Identified and executed the necessary process for adjustments and voids.

Staffing Manager

Intermountain Staffing
Phoenix, AZ
08.2007 - 07.2008
  • Successfully recruited and screened prospective employees in a very busy office
  • Processed payroll for approximately two hundred and forty employees each week
  • Made an average of fifteen sales calls daily to prospective and inactive clients, resulting in reactivating old accounts, opening new ones and increased sales by 30%
  • Monitored field employees’ performances, developed marketing strategies, coached, counseled, and disciplined employees, and developed programs to reward and motivate employees.

Operations Manager

Mitchell’s Auto Supplies Ltd
Kingston
12.2004 - 07.2007
  • Developed and implemented sales and marketing strategies which aided sales team to achieve targets
  • Coordinated the administrative functions of the department including ensuring efficient and effective operational performance
  • Supervised, directed, scheduled, and provided support and training for approximately forty employees.

Education

Doctor of Behavioral Health - Management

Arizona State University

Masters of Science - Business Management and Leadership

City University of New York – School of Professional Studies

Bachelor of Science - Health Administration (Health Management

University of Phoenix

Associate of Science Degree - Business Administration

University College of the Caribbean

Diploma - Human Resources Management

The UTECH/JIM School of Advance Management

Skills

Cultural Awareness

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Accomplishments

  • Participated in seminars led best-selling authors on topics such as leadership, time management, and goal setting
  • Success Networking Teams: Participated in peer based leadership development teams
  • Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments
  • Past Students of Ferncourt High School Planning Committee – Chairperson- June 2009 to August
  • Optimist International - Caribbean District - Member – President- Vice-President – Secretary/Treasurer 1998 – 20062
  • Quality Improvement, HEDIS, managed care, healthcare, Metrics, analysis, excel data

Certification

Planetree International Facilitator Training – Communicating Empathy

Affiliations

Member of NYC Health + Hospitals/Bellevue Communicating Empathy facilitator team. Member of NYC Health + Hospital/Bellevue Planetree Committee. Member of Arizona State University College of Health Solutions Doctor of Behavioral Health Research Group. Member of Collaborative Family Healthcare Association (CFHA. Member of National Association for Healthcare Quality. Member of The National Society of Leadership and Success – Member – Sigma Alpha Pi.

Timeline

Doctor of Behavioral Health Internship

NYC Health + Hospitals/Bellevue
08.2021 - 12.2021

Market Research Analyst Intern

Glendor Inc/Arizona State University
01.2021 - 03.2021

Senior Hospital Care Investigator

NYC Health + Hospitals/Bellevue
07.2019 - Current

NYC Health & Hospitals/Coney Island
08.2015 - 07.2019

Staffing Manager

Intermountain Staffing
08.2007 - 07.2008

Operations Manager

Mitchell’s Auto Supplies Ltd
12.2004 - 07.2007

Doctor of Behavioral Health - Management

Arizona State University

Masters of Science - Business Management and Leadership

City University of New York – School of Professional Studies

Bachelor of Science - Health Administration (Health Management

University of Phoenix

Associate of Science Degree - Business Administration

University College of the Caribbean

Diploma - Human Resources Management

The UTECH/JIM School of Advance Management

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Leonie Sachette MandevilleHealthcare Administrator