Leonix Asongwe
Houston,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Help Desk Representative
Harrishealth System
Houston, Texas
06.2022 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Communicated professionally with colleagues, freelancers and clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management and order calls.
- Managed timely and effective replacement of damaged or missing products.
Clinical Coordinator
Homehealth Use
Houston, TX
09.2013 - 06.2022
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Managed emergency patients and handled patient treatment concerns.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Developed, implemented, revised and evaluated policies and procedures.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Collaborated with store manager to maintain daily operations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Supervised and managed daily activities of clinical team consisting of 120 physicians, nurses and support staff
Education
Higher Education Aws Solutions Architech /devops - Aws/ Devops Engineer
12.2021
Bachelor of Science - Mathematics And Computer Science
05.2012
Skills
- Staff education and training
- Retail materials management
- Complaint resolution
- Training development aptitude
- Service standard compliance
- Mac Systems
- Technical Documentation
- Help Desk Support
- Staff Education And Training
- Customer Service Expert
- Technical Support Triage
- Data Entry and Maintenance
- Professional Development
- Administrative and Office Support
- Computer Proficiency
- Aws/devops engineer
- Medical terminology knowledge
Timeline
Customer Service Help Desk Representative - Harrishealth System
06.2022 - Current
Clinical Coordinator - Homehealth Use
09.2013 - 06.2022
Loop Tech - Higher Education Aws Solutions Architech /devops , Aws/ Devops Engineer
Univ of Buea - Bachelor of Science, Mathematics And Computer Science
Similar Profiles
Gloria OjukwuGloria Ojukwu
Registered Nurse, Medical-Surgical Unit at Harrishealth SystemRegistered Nurse, Medical-Surgical Unit at Harrishealth System
Rhoda NdekhedeheRhoda Ndekhedehe
Correctional Clinical Registered Nurse at Harrishealth/Correctional HealthCorrectional Clinical Registered Nurse at Harrishealth/Correctional Health
Sindhu JohnSindhu John
Clerk/Certified Nursing Assistant (PCA II) at Harrishealth Ben Taub HospitalClerk/Certified Nursing Assistant (PCA II) at Harrishealth Ben Taub Hospital
Oluwabusayo AjibadeOluwabusayo Ajibade
Team Lead / Direct Sales Representative at Vici Group Inc (Client: AT&T)Team Lead / Direct Sales Representative at Vici Group Inc (Client: AT&T)
Danielle SanchezDanielle Sanchez
Retail Development Manager at T-MobileRetail Development Manager at T-Mobile