Summary
Overview
Work History
Education
Skills
Timeline
Leonix Asongwe

Leonix Asongwe

Houston,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Help Desk Representative

Harrishealth System
Houston, Texas
06.2022 - Current
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Communicated professionally with colleagues, freelancers and clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Managed timely and effective replacement of damaged or missing products.

Clinical Coordinator

Homehealth Use
Houston, TX
09.2013 - 06.2022
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Managed emergency patients and handled patient treatment concerns.
  • Coordinated, monitored, assigned and documented patient and clinical care activities.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Collaborated with store manager to maintain daily operations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Supervised and managed daily activities of clinical team consisting of 120 physicians, nurses and support staff

Education

Higher Education Aws Solutions Architech /devops - Aws/ Devops Engineer

Loop Tech, Online
12.2021

Bachelor of Science - Mathematics And Computer Science

Univ of Buea, Buea
05.2012

Skills

  • Staff education and training
  • Retail materials management
  • Complaint resolution
  • Training development aptitude
  • Service standard compliance
  • Mac Systems
  • Technical Documentation
  • Help Desk Support
  • Staff Education And Training
  • Customer Service Expert
  • Technical Support Triage
  • Data Entry and Maintenance
  • Professional Development
  • Administrative and Office Support
  • Computer Proficiency
  • Aws/devops engineer
  • Medical terminology knowledge

Timeline

Customer Service Help Desk Representative - Harrishealth System
06.2022 - Current
Clinical Coordinator - Homehealth Use
09.2013 - 06.2022
Loop Tech - Higher Education Aws Solutions Architech /devops , Aws/ Devops Engineer
Univ of Buea - Bachelor of Science, Mathematics And Computer Science
Leonix Asongwe