LEON J. BUTLER

• Diagnosed and resolved technical issues on various electronic devices, ensuring customer satisfaction.
• Provided exceptional customer service through effective communication and problem-solving techniques.
• Collaborated with team members to streamline repair processes, enhancing overall efficiency.
• Trained new staff on repair protocols and best practices for optimal performance.
• Implemented quality control measures that improved accuracy of repairs and reduced return rates.
• Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
• Improved team performance with regular training sessions on new tools and techniques.
• Cleaned stains from fabric or garments using spray guns and cleaning fluid.

• Discussed options with clients and determined appropriate plans.
• Wrote service orders and updated schedules.
• Provided information about service procedures and expected timelines.
• Documented payment details and personal information on customer accounts.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using proficiency to provide an effective resolution.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded and moved material to and from storage and production areas.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Completed daily cycle counts of 100 calls per day and quarterly inventories and resolved variances to maintain data accuracy.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.

Performed assigned duties such as auditing, sorting, inducting, and shipping while consistently maintaining a production level above 100%.

• Team Leading a minimum of 5 people.
• Dispatching and working with other team leads to assure constant department efficiency.
• Overseeing co-worker's productivity to ensure production targets were being met.
• Occasionally provided support to other departments including but not limited to stocking, receiving, and shipping.
• Monitoring multiple assembly lines Cleaned and maintained the warehouse in compliance with OSHA safety standards.

• Handled installation of electrical components by splicing, joining and connecting wire.
• Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
• Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
• Used various measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps to complete installations and repairs.
• Evaluated and initiated repair work on various electrical equipment such as light fixtures, controls, switches, relays and circuit breaker panels.
• Repaired systems, replaced malfunctioning parts, and supported electrical installations.
• Followed strict schedules to install and test 120/208 and 247/600 volt systems.
• Installed new electrical components and fixtures safely and tested systems to enhance power flow.
• Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
• Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.